Skip to main content

2018 | OriginalPaper | Buchkapitel

Assessing Information Ergonomics in Work by Logging and Heart Rate Variability

verfasst von : Jussi Okkonen, Tomi Heimonen, Reijo Savolainen, Markku Turunen

Erschienen in: Advances in Usability and User Experience

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Maintaining performance in ubiquitous work environment is increasingly dependent on the quality of physical, cognitive and organizational ergonomics of work. Since digital work environment is the reign of most knowledge workers, there is a need to elaborate the study of work ergonomics by devoting attention to the particular issues of information ergonomics in the field of HCI, too. The paper introduces the concept of information ergonomics (IE) and operationalizes it by specifying measures used in a field study on knowledge work. The empirical data were gathered from 35 participants. The material consists of application log data of PC use and heart variability rate data. Based on the empirical findings, the study also reflects theoretical propositions for the development of IE research. The study contributes to the methodological development of IE research by elaborating tools and by operationalizing and validating measurement of IE. The findings have also practical implications.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Ivergård, T.: Informationsergonomi. Rabén & Sjögren, Stockholm (1969) Ivergård, T.: Informationsergonomi. Rabén & Sjögren, Stockholm (1969)
2.
Zurück zum Zitat Stein, M., Müller, B.H.: Informationsergonomie - Entwicklung einer Checkliste zur Bewertung der Nutzerfreundlichkeit von Websites. In: Giesa, H.-G., Timpe, K.-P., Winterfeld, U. (eds.) Psychologie der Arbeitssicherheit und Gesundheit, Workshop 2003, 12, pp. 41–44. Asanger Verlag, Heidelberg (2003) Stein, M., Müller, B.H.: Informationsergonomie - Entwicklung einer Checkliste zur Bewertung der Nutzerfreundlichkeit von Websites. In: Giesa, H.-G., Timpe, K.-P., Winterfeld, U. (eds.) Psychologie der Arbeitssicherheit und Gesundheit, Workshop 2003, 12, pp. 41–44. Asanger Verlag, Heidelberg (2003)
3.
Zurück zum Zitat Bubb, H.: Information ergonomics. In: Stein, M., Sands, P. (eds.) Information Ergonomics: A Theoretical Approach and Practical Experience in Transportation, pp. 23–57. Springer, Berlin (2012) Bubb, H.: Information ergonomics. In: Stein, M., Sands, P. (eds.) Information Ergonomics: A Theoretical Approach and Practical Experience in Transportation, pp. 23–57. Springer, Berlin (2012)
5.
Zurück zum Zitat Okkonen, J.: Measuring Knowledge Work Performance, Practical Implications. Lambert Academic Publishing (2009) Okkonen, J.: Measuring Knowledge Work Performance, Practical Implications. Lambert Academic Publishing (2009)
7.
Zurück zum Zitat Kalyuga, S.: Cognitive load theory: how many types of load does it really need? Educ. Psychol. Rev. 23(1), 1–19 (2011)CrossRef Kalyuga, S.: Cognitive load theory: how many types of load does it really need? Educ. Psychol. Rev. 23(1), 1–19 (2011)CrossRef
8.
Zurück zum Zitat Young, M.S., Brookhuis, K.A., Wickens, C.D., Hancock, P.A.: State of science: mental workload in ergonomics. Ergonomics 58(1), 1–17 (2015)CrossRef Young, M.S., Brookhuis, K.A., Wickens, C.D., Hancock, P.A.: State of science: mental workload in ergonomics. Ergonomics 58(1), 1–17 (2015)CrossRef
9.
Zurück zum Zitat Eppler, M.J., Mengis, J.: The concept of information overload. A review of literature from organization science, accounting, marketing, mis and related disciplines. Inf. Soc. 20(5), 325–344 (2004)CrossRef Eppler, M.J., Mengis, J.: The concept of information overload. A review of literature from organization science, accounting, marketing, mis and related disciplines. Inf. Soc. 20(5), 325–344 (2004)CrossRef
10.
Zurück zum Zitat Murray, J., Thomson, M.E.: Age-related differences on cognitive overload in an audiovisual memory task. Eur. J. Psychol. Educ. 26(1), 129–141 (2011)CrossRef Murray, J., Thomson, M.E.: Age-related differences on cognitive overload in an audiovisual memory task. Eur. J. Psychol. Educ. 26(1), 129–141 (2011)CrossRef
11.
Zurück zum Zitat Renkl, A., Hilbert, T., Schworm, S.: Example-based learning in heuristic domains a cognitive load theory account. Educ. Psychol. Rev. 21(1), 67–78 (2009)CrossRef Renkl, A., Hilbert, T., Schworm, S.: Example-based learning in heuristic domains a cognitive load theory account. Educ. Psychol. Rev. 21(1), 67–78 (2009)CrossRef
12.
Zurück zum Zitat Vidulich, M.A., Tsang, P.S.: Mental workload and situation awareness. In: Salvendy, G. (ed.) Handbook of Human Factors and Ergonomics, 4th edn., pp. 243–273. Wiley, Hoboken (2012)CrossRef Vidulich, M.A., Tsang, P.S.: Mental workload and situation awareness. In: Salvendy, G. (ed.) Handbook of Human Factors and Ergonomics, 4th edn., pp. 243–273. Wiley, Hoboken (2012)CrossRef
13.
Zurück zum Zitat Charlton, S.G.: Measurement of cognitive states in test and evaluation. In: Charlton, S.G., O`Brien, T.G. (eds.) Handbook of Human Factors Testing and Evaluation, 2nd edn., pp. 97–126. Lawrence Erlbaum, Mahwah (2002) Charlton, S.G.: Measurement of cognitive states in test and evaluation. In: Charlton, S.G., O`Brien, T.G. (eds.) Handbook of Human Factors Testing and Evaluation, 2nd edn., pp. 97–126. Lawrence Erlbaum, Mahwah (2002)
14.
Zurück zum Zitat Savolainen, R.: Everyday Information Practices: A Social Phenomenological Perspective. The Scarecrow Press, Maryland (2008) Savolainen, R.: Everyday Information Practices: A Social Phenomenological Perspective. The Scarecrow Press, Maryland (2008)
15.
Zurück zum Zitat Mark, G., Iqbal, S.T., Czerwinski, M., Johns, P.: Bored mondays and focused afternoons: the rhythm of attention and online activity in the workplace. In: Proceedings of the CHI 2014 26 April–1 May 2014, Toronto, Canada, New York, pp. 3025–3034 (2014) Mark, G., Iqbal, S.T., Czerwinski, M., Johns, P.: Bored mondays and focused afternoons: the rhythm of attention and online activity in the workplace. In: Proceedings of the CHI 2014 26 April–1 May 2014, Toronto, Canada, New York, pp. 3025–3034 (2014)
16.
Zurück zum Zitat Sullivan, J., Baird, G., Donn, M.: Measuring Productivity in the Office Workplace. Final Report. Centre for Building Performance Research, University of Wellington, Wellington, New Zealand (2013) Sullivan, J., Baird, G., Donn, M.: Measuring Productivity in the Office Workplace. Final Report. Centre for Building Performance Research, University of Wellington, Wellington, New Zealand (2013)
17.
Zurück zum Zitat Nakamura, J., Csikszentmihalyi, M.: The concept of flow. In: Handbook of Positive Psychology, 89–105 (2002) Nakamura, J., Csikszentmihalyi, M.: The concept of flow. In: Handbook of Positive Psychology, 89–105 (2002)
18.
Zurück zum Zitat Csikszentmihalyi, M., Csikzentmihaly, M.: Flow: The Psychology of Optimal Experience, vol. 41. Harper Perennial, New York (1991) Csikszentmihalyi, M., Csikzentmihaly, M.: Flow: The Psychology of Optimal Experience, vol. 41. Harper Perennial, New York (1991)
19.
Zurück zum Zitat Chen, J.: Flow in games (and everything else). Commun. ACM 50(4), 31–34 (2007)CrossRef Chen, J.: Flow in games (and everything else). Commun. ACM 50(4), 31–34 (2007)CrossRef
20.
Zurück zum Zitat Charlton, S.G.: Selecting measures for human factors tests. In: Charlton, S.G., O`Brien, T.G. (eds.) The Handbook of Human Factors Testing and Evaluation, 2nd edn., pp. 37–53. Lawrence Erlbaum, Mahwah (2002b) Charlton, S.G.: Selecting measures for human factors tests. In: Charlton, S.G., O`Brien, T.G. (eds.) The Handbook of Human Factors Testing and Evaluation, 2nd edn., pp. 37–53. Lawrence Erlbaum, Mahwah (2002b)
21.
Zurück zum Zitat Clements-Croome, D., Kaluarachchi, Y.: Assessment and measurement of productivity. In: Creating the Productive Workplace, pp. 129–166. E. & FN Spon, London (2000) Clements-Croome, D., Kaluarachchi, Y.: Assessment and measurement of productivity. In: Creating the Productive Workplace, pp. 129–166. E. & FN Spon, London (2000)
22.
Zurück zum Zitat Pakarinen, S., Korpela, J., Torniainen, J.: Quantifying acute stress with heart rate variability (HRV) and electrodermal activity (EDA) in real world conditions. In: Proceedings of the 18th World Congress of Psychophysiology (IOP2016) of the International Organization of Psychophysiology (IOP) Havana, Cuba 31st August to 4th September (2016) Pakarinen, S., Korpela, J., Torniainen, J.: Quantifying acute stress with heart rate variability (HRV) and electrodermal activity (EDA) in real world conditions. In: Proceedings of the 18th World Congress of Psychophysiology (IOP2016) of the International Organization of Psychophysiology (IOP) Havana, Cuba 31st August to 4th September (2016)
23.
Zurück zum Zitat Sun, F., Kuon, C., Cheng, H., Buthpitiya, S., Collins, C., Griss, M.: Activity-aware mental stress detection using physiological sensors. In: Mobile Computing, Applications, and Services. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol. 76, pp. 211–230 (2010) Sun, F., Kuon, C., Cheng, H., Buthpitiya, S., Collins, C., Griss, M.: Activity-aware mental stress detection using physiological sensors. In: Mobile Computing, Applications, and Services. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol. 76, pp. 211–230 (2010)
24.
Zurück zum Zitat Laarni, J., Karvonen, H., Pakarinen, S., Torniainen, J.: Multitasking and interruption management in control room operator work during simulated accidents. In: Proceedings of 13th International Conference, EPCE 2016, Held as Part of HCI International 2016, Toronto, ON, Canada, 17–22 July 2016 Laarni, J., Karvonen, H., Pakarinen, S., Torniainen, J.: Multitasking and interruption management in control room operator work during simulated accidents. In: Proceedings of 13th International Conference, EPCE 2016, Held as Part of HCI International 2016, Toronto, ON, Canada, 17–22 July 2016
25.
Zurück zum Zitat Mark, G., Iqbal, S., Czerwinski, M., Johns, P., Sano, A.: Email duration, batching and self-interruption: Patterns of email use on productivity and stress. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, pp. 1717–1728 (2016) Mark, G., Iqbal, S., Czerwinski, M., Johns, P., Sano, A.: Email duration, batching and self-interruption: Patterns of email use on productivity and stress. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, pp. 1717–1728 (2016)
26.
Zurück zum Zitat Haapalainen, E., Kim, S.J., Forlizzi, J.F., Dey, A.K.: Psycho-physiological measures for assessing cognitive load. In: Proceedings of UbiComp 2010, 26–29 September 2010, Copenhagen, Denmark, pp. 301–310. ACM, New York (2010) Haapalainen, E., Kim, S.J., Forlizzi, J.F., Dey, A.K.: Psycho-physiological measures for assessing cognitive load. In: Proceedings of UbiComp 2010, 26–29 September 2010, Copenhagen, Denmark, pp. 301–310. ACM, New York (2010)
27.
Zurück zum Zitat Lindholm, H., Sinisalo, J., Ahlberg, J., Jahkola, A., Partinen, M., Hublin, C., Savolainen, A.: High job control enhances vagal recovery in media work. Occup. Med. 59, 570–573 (2009)CrossRef Lindholm, H., Sinisalo, J., Ahlberg, J., Jahkola, A., Partinen, M., Hublin, C., Savolainen, A.: High job control enhances vagal recovery in media work. Occup. Med. 59, 570–573 (2009)CrossRef
28.
Zurück zum Zitat Choi, J.: Change-oriented organizational citizenship behavior: effects of work environment characteristics and intervening psychological processes. J. Organ. Behav. 28, 467–484 (2007)CrossRef Choi, J.: Change-oriented organizational citizenship behavior: effects of work environment characteristics and intervening psychological processes. J. Organ. Behav. 28, 467–484 (2007)CrossRef
29.
Zurück zum Zitat Airila, A., Hakanen, J., Luukkonen, R., Lusa, S., Punakallio, A.: Positive and negative mood trajectories and their relationship with work ability, self-rated health, and life satisfaction. J. Occup. Environ. Med. 55(7), 779–785 (2013)CrossRef Airila, A., Hakanen, J., Luukkonen, R., Lusa, S., Punakallio, A.: Positive and negative mood trajectories and their relationship with work ability, self-rated health, and life satisfaction. J. Occup. Environ. Med. 55(7), 779–785 (2013)CrossRef
30.
Zurück zum Zitat Amabile, T., Conti, R., Coon, H., Lazenby, J., Herron, M.: Assessing the work environment for creativity. Acad. Manage. J. 39(5), 1154–1184 (1996)CrossRef Amabile, T., Conti, R., Coon, H., Lazenby, J., Herron, M.: Assessing the work environment for creativity. Acad. Manage. J. 39(5), 1154–1184 (1996)CrossRef
31.
Zurück zum Zitat McDonald, S.: Studying actions in context: a qualitative shadowing method for organizational research. Qual. Res. 5(4), 444–473 (2007) McDonald, S.: Studying actions in context: a qualitative shadowing method for organizational research. Qual. Res. 5(4), 444–473 (2007)
32.
Zurück zum Zitat Blum, M., Pentland, A., Troster, G.: Insense: Interest-based life logging. IEEE MultiMedia 13(4), 40–48 (2006)CrossRef Blum, M., Pentland, A., Troster, G.: Insense: Interest-based life logging. IEEE MultiMedia 13(4), 40–48 (2006)CrossRef
33.
Zurück zum Zitat Whittaker, S., Kalnikaitė, V., Petrelli, D., Sellen, A., Villar, N., Bergman, O., Clough, P., Brockmeier, J.: Socio-technical lifelogging: deriving design principles for a future proof digital past. Hum.-Comput. Interact. 27(1–2), 37–62 (2012) Whittaker, S., Kalnikaitė, V., Petrelli, D., Sellen, A., Villar, N., Bergman, O., Clough, P., Brockmeier, J.: Socio-technical lifelogging: deriving design principles for a future proof digital past. Hum.-Comput. Interact. 27(1–2), 37–62 (2012)
34.
Zurück zum Zitat Pammer, V., Bratic, M.: Surprise, surprise: activity log based time analytics for time management. In: CHI 2013 Extended Abstracts, 27 April–2 May 2013, Paris, France (2013) Pammer, V., Bratic, M.: Surprise, surprise: activity log based time analytics for time management. In: CHI 2013 Extended Abstracts, 27 April–2 May 2013, Paris, France (2013)
Metadaten
Titel
Assessing Information Ergonomics in Work by Logging and Heart Rate Variability
verfasst von
Jussi Okkonen
Tomi Heimonen
Reijo Savolainen
Markku Turunen
Copyright-Jahr
2018
DOI
https://doi.org/10.1007/978-3-319-60492-3_41

Neuer Inhalt