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Computer Supported Cooperative Work (CSCW)

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01.02.2010

Mobile Technology and Action Teams: Assessing BlackBerry Use in Law Enforcement Units

verfasst von: Susan G. Straus, Tora K. Bikson, Edward Balkovich, John F. Pane

Erschienen in: Computer Supported Cooperative Work (CSCW) | Ausgabe 1/2010

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Abstract

This research explores the effectiveness of mobile wireless information and communication technologies (ICTs) for law enforcement teams. Law enforcement teams require real-time information access and rapid communication to diagnose potential threats, analyze problems, and coordinate actions. To meet these needs, two U.S. law enforcement organizations implemented pilot trials of RIM BlackBerries for approximately 650 squad members. These trials provided an opportunity to assess acceptance, use, and perceived performance benefits of the technology as well as factors influencing these outcomes. Data were collected from semi-structured interviews, user surveys, and system logs. Although the work teams and tasks were similar in the two organizations, the outcomes, while generally positive, differed markedly, with much greater acceptance and use in one organization versus the other. Results show how technical factors, functionality, and implementation processes account for these differences and illustrate how mobile wireless ICT can meet the unique needs for information access and communication in investigative action teams. We expect that these findings will generalize beyond action teams as more mobile workers in a variety of domains adopt wireless handheld technologies.

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In fact, these sites subsequently segmented password protection for voice and text, such that users no longer needed to re-authenticate every 30 min to use the phone. The 30-minute lockout applied to text-based functions, such as email and access to internal databases and the Internet.

BlackBerries were subsequently deployed to all squad members throughout the organization.

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Titel: Mobile Technology and Action Teams: Assessing BlackBerry Use in Law Enforcement Units
verfasst von: Susan G. Straus
Tora K. Bikson
Edward Balkovich
John F. Pane
Publikationsdatum: 01.02.2010
Verlag: Springer Netherlands
Erschienen in: Computer Supported Cooperative Work (CSCW) / Ausgabe 1/2010
Print ISSN: 0925-9724
Elektronische ISSN: 1573-7551
DOI: https://doi.org/10.1007/s10606-009-9102-2

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