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Operations Management Research

Erschienen in:

01.09.2010

Lessons from Sweden’s first large-scale implementation of Six Sigma in healthcare

verfasst von: Svante Lifvergren, Ida Gremyr, Andreas Hellström, Alexander Chakhunashvili, Bo Bergman

Erschienen in: Operations Management Research | Ausgabe 3-4/2010

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Abstract

The Skaraborg Hospital Group (SkaS) has implemented a variety of quality management initiatives in the last 20 years in accordance with its strategy of excelling at quality development to fulfill the needs and expectations of its patients. One such initiative is Six Sigma, which has contributed to more than 40 completed improvement projects. Using an action research approach, this article describes the lessons that were learned from the first 22 Six Sigma projects, completed between 2006 and 2008 and having a success rate of 75%. We further describe how these insights have contributed to other ongoing quality improvement activities at SkaS. In particular, the paper presents some key points not earlier described in other Six Sigma healthcare applications.

Vorheriger Artikel Global operations networks in motion: Managing configurations and capabilities

Nächster Artikel The impact of forecasting on operational performance: Mediation effects through flexibility enablers

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Titel: Lessons from Sweden’s first large-scale implementation of Six Sigma in healthcare
verfasst von: Svante Lifvergren
Ida Gremyr
Andreas Hellström
Alexander Chakhunashvili
Bo Bergman
Publikationsdatum: 01.09.2010
Verlag: Springer US
Erschienen in: Operations Management Research / Ausgabe 3-4/2010
Print ISSN: 1936-9735
Elektronische ISSN: 1936-9743
DOI: https://doi.org/10.1007/s12063-010-0038-y

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