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Operations Management Research

Erschienen in:

01.06.2013

Supply chain quality management practices and performance: An empirical study

verfasst von: Jing Zeng, Chi Anh Phan, Yoshiki Matsui

Erschienen in: Operations Management Research | Ausgabe 1-2/2013

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Abstract

This study proposed a conceptual framework to study the relationships among three dimensions of supply chain quality management (SCQM) – in-house quality management practices (internal QM), interaction for quality with suppliers on the upstream side of supply chain (upstream QM), and interaction for quality with customers on the downstream side of supply chain (downstream QM) – and their impact on two types of quality performance (conformance quality, and customer satisfaction). Survey data were collected from 238 plants in three industries across eight countries and structural equation modeling was used to test this framework. The results indicate a dominant role of the internal QM in SCQM which has a positive impact on the other SCQM dimensions and two types of quality performance. Downstream QM is found to mediate the relationship between internal QM and customer satisfaction, while there is a lack of direct impact of upstream QM on either type of quality performance.

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Titel: Supply chain quality management practices and performance: An empirical study
verfasst von: Jing Zeng
Chi Anh Phan
Yoshiki Matsui
Publikationsdatum: 01.06.2013
Verlag: Springer US
Erschienen in: Operations Management Research / Ausgabe 1-2/2013
Print ISSN: 1936-9735
Elektronische ISSN: 1936-9743
DOI: https://doi.org/10.1007/s12063-012-0074-x

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