Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben
Business & Information Systems Engineering

01.10.2012 | Research Paper

The Impact of Business Process Complexity on Business Process Standardization

An Empirical Study

verfasst von: Dipl.-Kfm. Markus Schäfermeyer, Dr. Christoph Rosenkranz, Prof. Dr. Roland Holten

Erschienen in: Business & Information Systems Engineering | Ausgabe 5/2012

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Today’s organizations are struggling with increasing business process complexity and face serious problems when standardizing business processes. A possible strategy seems to be to enhance standardization efforts in order to ensure standardization success. In this paper, we analyze the triangle relationship between standardization effort, business process complexity, and business process standardization. We test the hypotheses that higher business process complexity is related to higher standardization effort and lower business process standardization as well as that higher standardization effort is related to higher business process standardization. We report on the development and testing of a conceptual model that allows to understand the impact of business process complexity on business process standardization and standardization effort. Findings from a survey among 255 business process management experts are used to evaluate our hypotheses. Our results suggest that business process complexity has to be considered as an important driver of standardization effort and constrains business process standardization. Moreover, we show that higher standardization effort cannot compensate for higher business process complexity to ensure business process standardization.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren
Weitere Produktempfehlungen anzeigen
Anhänge
Nur mit Berechtigung zugänglich
Literatur
Aladwani AM (2001) Change management strategies for successful ERP implementation. Business Process Management Journal 7(3):266–275 CrossRef
Anderson JC, Gerbing DW (1991) Predicting the performance of measures in a confirmatory factor analysis with a pretest assessment of their substantive validities. Journal of Applied Psychology 76(5):732–740 CrossRef
Anupindi R, Chopra S, Deshmukh SD, Van Mieghem JA, Zemel E (2006) Managing business process flows: principles of operations management, 2nd edn. Prentice Hall, Upper Saddle River
Aron R, Clemons E, Reddi S (2005) Just right outsourcing: understanding and managing risk. Journal of Management Information Systems 22(2):37–55
Baldwin L, Irani Z, Love P (2001) Outsourcing information systems: drawing lessons from a banking case study. European Journal of Information Systems 10(1):15–24 CrossRef
Barki H, Pinsonneault A (2005) A model of organizational integration, implementation effort, and performance. Organization Science 16(2):165–179 CrossRef
Blecker T, Kersten W, Meyer CM (2005) Development of an approach for analyzing supply chain complexity. In: Blecker T, Friedrich G (eds) Mass customization. concepts – tools – realization. Proceedings of the international mass customization meeting 2005 (IMCM’05), Klagenfurt, Berlin, pp 47–59
Bollen K, Lennox R (1991) Conventional wisdom on measurement: a structural equation perspective. Psychological Bulletin 110(2):305–314 CrossRef
Brown SP, Cron WL, Slocum JW (1997) Effects of goal-directed emotions on salesperson volitions, behaviour, and performance: a longitudinal study. Journal of Marketing 61(1):39–50 CrossRef
Browne M, Cudeck R (1993) Alternative ways of assessing equation model fit. In: Bollen KA, Long JS (eds) Testing structural equation models. Sage, Newbury Park, pp 136–162
Carlson M, Mulaik SA (1993) Trait ratings from descriptions of behavior as mediated by components of meaning. Multivariate Behavioral Research 28(1):111–159 CrossRef
Chin WW, Marcolin BL, Newsted PR (2003) A partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Information Systems Research 14(2):189–217 CrossRef
Curran PJ, West SG, Finch JF (1996) The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis. Psychological Methods 1(1):16–29 CrossRef
Daft RL, Macintosh NB (1981) A tentative exploration into the amount and equivocality of information processing in organizational work units. Administrative Science Quarterly 26(2):207–224 CrossRef
Davenport TH (2005) The coming commoditization of process. Harvard Business Review 83(6):100–108
Davenport TH, Prusak L (1998) Working knowledge: how organizations manage what they know, Boston, MA
Davenport TH, Short JE (1990) The new industrial engineering: information technology and business process redesign. MIT Sloan Management Review 31(4):11–27
Empson L (2001) Fear of exploitation and fear of contamination: impediments to knowledge transfer in mergers between professional service firms. Human Relations 54(7):839–862 CrossRef
Flood RL, Carson ER (1993) Dealing with complexity: an introduction to the theory and application of systems science. Springer, New York
Fornell C, Larcker DF (1981) Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18(1):39–50 CrossRef
Fredendall LD, Craig JB, Fowler PJ, Damali U (2009) Barriers to swift, even flow in the internal supply chain of perioperative surgical services department: a case study. Decision Sciences 40(2):327–349 CrossRef
Gefen D, Straub D, Boudreau M (2000) Structural equation modeling and regression: guidelines for research practice. Communications of the AIS 1(7):1–78
Green F, McIntosh S (2001) The intensification of work in Europe. Journal of Labor Economics 8(2):291–308 CrossRef
Håkanson L (1995) Learning through Acquisitions: management and integration of foreign R&D laboratories. International Studies of Management & Organization 25(1–2):121–157
Hall JM, Johnson ME (2009) When should a process be art, not science? Harvard Business Review 87(3):58–65
Hammer M (1990) Reengineering work: don’t automate, obliterate. Harvard Business Review 68(4):104–112
Hammer M, Stanton S (1999) How process enterprises really work. Harvard Business Review 77(6):108–120
Hanseth O, Jacucci E, Grisot M, Aanestad M (2006) Reflexive standardization: side effects and complexity in standard making. Management Information Systems Quarterly 30(2):563–581
Homburg G, Giering A (1996) Konzeptualisierung und Operationalisierung Komplexer Konstrukte – Ein Leitfaden für die Marketingforschung. Marketing 18(1):5–24
Hu L, Bentler P (1999) Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling 6(1):1–55 CrossRef
Jackson MC (2000) Systems approaches to management. Springer, New York
Jöreskog KG, Sörbom D, Du Toit S, Du Toit M (2001) LISREL 8: new statistical features. SSI, Lincolnwood
Karimi J, Somers TM, Bhattacherjee A (2007) The impact of ERP implementation on business process outcomes: a factor-based study. Journal of Management Information Systems 24(1):101–134 CrossRef
Kettinger WJ, Grover V (1995) Toward a theory of business process change management. Journal of Management Information Systems 12(1):9–30
Kettinger WJ, Teng JTC (1997) Business process change: a study of methodologies, techniques, and tools. Management Information Systems Quarterly 21(1):55–80 CrossRef
Kettinger WJ, Teng JTC, Guha S (1997) Business process change: a study of methodologies, techniques, and tools. Management Information Systems Quarterly 21(1):55–80 CrossRef
Krishnan R, Peters J, Padman R, Kaplan D (2005) On data reliability assessment in accounting information systems. Information Systems Research 16(3):307–326 CrossRef
Lee HL, Tang CS (1997) Modelling the costs and benefits of delayed product differentiation. Management Science 43(1):40–53 CrossRef
Lillrank P (2003) The quality of standard, routine and nonroutine processes. Organization Studies 24(2):215–233 CrossRef
Lillrank P, Liukko M (2004) Standard, routine and non-routine processes in health care. International Journal of Health Care Quality Assurance 17(1):39–46 CrossRef
Luftman J, Zadeh HS (2011) Key information technology and management issues 2010-11: an international study. Journal of Information Technology 26:193–204 CrossRef
Maire S, Collerette P (2010) International post-merger integration: lessons from an integration project in the private banking sector. International Journal of Project Management 29(3):279–294 CrossRef
Mani D, Barua A, Whinston A (2006) Successfully governing business process outsourcing relationships. Management Information Systems Quarterly Executive 5(1):15–29
Mani D, Barua A, Whinston AB (2010) An empirical analysis of the impact of information capabilities design on business process outsourcing performance. Management Information Systems Quarterly 34(1):39–62
Mason RO (1978) Measuring information output: a communication systems approach. Information & Management 1(5):219–234 CrossRef
Melville N, Ramirez R (2008) Information technology innovation diffusion: an information requirements paradigm. Information Systems Journal 18(3):247–273 CrossRef
Moeller RR (2008) Sarbanes-Oxley internal controls: effective auditing with AS5, CobiT, and ITIL. Wiley, Hoboken
Moody DL (2005) Theoretical and practical issues in evaluating the quality of conceptual models: current state and future directions. Data & Knowledge Engineering 55:243–276 CrossRef
Moore GC, Benbasat I (1991) Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research 2(3):192–222 CrossRef
Muenstermann B, Eckhardt A, Weitzel T (2010) The performance impact of business process standardization: an empirical evaluation of the recruitment process. Business Process Management Journal 16(1):29–56 CrossRef
Mutschler B, Reichert M (2012) Understanding the costs of business process management technology. In: Glykas M (ed) Advances in business process management, Berlin
Niranjan TT, Saxena KBC, Bharadwaj SS (2007) Process-oriented taxonomy of BPOs: an exploratory study. Business Process Management Journal 13(4):588–606 CrossRef
Nunnally JC, Bernstein IH (1994) Psychometric theory. McGHraw-Hill, New York
Pentland BT (2003a) Conceptualizing and measuring variety in the execution of organizational work processes. Management Science 49(7):857–870 CrossRef
Pentland BT (2003b) Sequential variety in work processes. Organization Science 14(5):528–540 CrossRef
Podsakoff PM, MacKenzie SB, Lee JY, Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology 88(5):879–903 CrossRef
Ramakumar A, Cooper B (2004) Process standardization proves profitable. Quality 43(2):42–45
Reijers H, Liman Mansar S (2005) Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega 33(4):283–306 CrossRef
Rosemann M, Recker J, Flender C (2008) Contextualization of business processes. International Journal of Business Process Integration and Management (Print) 3(1):47–60 CrossRef
Rosenkranz C, Seidel S, Mendling J, Schäfermeyer M, Recker J (2010) Towards a framework for business process standardization. In: Aalst W, Mylopoulos J, Sadeh NM, Shaw MJ, Szyperski C (eds) Business process management workshops, pp 53–63 CrossRef
Sadiq S, Governatori G, Namiri K (2007) Modeling control objectives for business process compliance. In: Alonso G, Dadam P, Rosemann M (eds) Business process management, pp 149–164 CrossRef
Schäfermeyer M, Rosenkranz C (2011) To standardize or not to standardize? – Understanding the effect of business process complexity on business process standardization. In: Proceedings of the 19th European conference on information systems (ECIS 2011), Helsinki
Schein EH (1985) Organizational culture and leadership. Jossey-Bass, San Francisco
Seidel S (2011) Toward a theory of managing creativity-intensive processes: a creative industries study. Information Systems and e-Business Management 9(4):407–446 CrossRef
Seidel S, Müller-Wienbergen F, Rosemann M (2010) Pockets of creativity in business processes. Communications of the AIS 27:415–436
Sobek DK, Liker JK, Ward AC (1998) Another look at how Toyota integrates product development. Harvard Business Review 76(4):36–49
Spohrer J, Maglio PP (2010) Service science: toward a smarter planet. In: Karwowski W, Salvendy G (eds) Introduction to service engineering. Wiley, Hoboken, pp 3–30
Syed Abdullah N, Sadiq S, Indulska M (2010) Emerging challenges in information systems research for regulatory compliance management. In: Pernici B (ed) Advanced information systems engineering, pp 251–265 CrossRef
Thawani S (2004) Six sigma – strategy for organizational excellence. Total Quality Management 15:655–664 CrossRef
Tushman ML, Nadler DA (1978) Information processing as an integrating concept in organizational design. The Academy of Management Review 3(3):613–624
van der Aalst WMP, ter Hofstede AHM, Weske M (2003) Business process management: a survey. In: Proceedings of the international conference on business process management (BPM 2003), Eindhoven, The Netherlands. Berlin, p 1019
Venkatesh V (2006) Where to go from here? thoughts on future directions for research on individual-level technology adoption with a focus on decision making. Decision Sciences 37(4):497–518 CrossRef
vom Brocke J, Sinnl T (2011) Culture in business process management: a literature review. Business Process Management Journal 17(2):357–378 CrossRef
Weidlich M, Dijkman R, Mendling J (2010) The ICoP framework: identification of correspondences between process models. In: Proceedings of the 22nd international conference on advanced information systems engineering (CAiSE’10), Hammamet, Tunisia, pp 483–498
Wijnhoven F, Spil T, Stegwee R, Fa R (2006) Post-merger IT integration strategies: an IT alignment perspective. Journal of Strategic Information Systems 15(1):5–28 CrossRef
Wüllenweber K, Weitzel T (2007) An empirical exploration of how process standardization reduces outsourcing risks. In: Tim W (ed) Proceedings of the 40th Hawaii international conference on system sciences (HICSS 2007), Hawaii, p 240c CrossRef
Wüllenweber K, Beimborn D, Weitzel T, König W (2008) The impact of process standardization on business process outsourcing success. Information Systems Frontiers 10(2):211–224 CrossRef
zur Muehlen M (2004) Organizational management in workflow applications – issues and perspectives. Information Technology and Management 5(3–4):271–291 CrossRef
Metadaten
Titel
The Impact of Business Process Complexity on Business Process Standardization
An Empirical Study
verfasst von
Dipl.-Kfm. Markus Schäfermeyer
Dr. Christoph Rosenkranz
Prof. Dr. Roland Holten
Publikationsdatum
01.10.2012
Verlag
SP Gabler Verlag
Erschienen in
Business & Information Systems Engineering / Ausgabe 5/2012
Print ISSN: 2363-7005
Elektronische ISSN: 1867-0202
DOI
https://doi.org/10.1007/s12599-012-0224-6

Premium Partner

    Bildnachweise