Measuring Sustainability

In this chapter, we examine sustainable global outsourcing through the lens of GITO providers. The chapter begins with an examination of a set of 19 leading GITO providers to understand their sustainability maturity. We then describe two case studies, of outsourcing providers Accenture and a large Indian GITO provider, which seek to understand how these two providers apply sustainability concepts in their business operations. The chapter continues with presentation of the Sustainable Global Outsourcing model, a new model that applies directly to the outsourcing relationship between buyer and provider and describes how the relationship can be improved while also creating benefits for society and the environment. The model and this chapter provide guidance to outsourcing buyers and providers on how to measure and improve their sustainability in the outsourcing relationship.