Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Bücher
Zeitschriften
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
MTZ-Fachkongress

Antriebe und Energiesysteme von morgen


Austausch von Automobil- und Energiewirtschaft

Am 14./15. Mai geht es in Chemnitz um die Mobilitätswende durch Elektro- und Wasserstofffahrzeuge.
Erweiterte Suche
Anmelden
nach oben
Erschienen in:
Manifesto: Design Thinking Becomes Foundational Kapitel lesen Erstes Kapitel lesen

2016 | OriginalPaper | Buchkapitel

Measuring the Impact of Design Thinking

verfasst von : Jan Schmiedgen, Lea Spille, Eva Köppen, Holger Rhinow, Christoph Meinel

Erschienen in: Design Thinking Research

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

This article focuses on how organizations measure the impact of design thinking. The results are based on a quantitative survey that is complemented by qualitative interviews with experienced design thinkers. Even though a majority of respondents perceive some kind of impact, only a minority has tried to determine the impact in some way. Those who do not evaluate the impact, often do not know how or lack the necessary resources. The metrics of those who do measure design thinking’s impact vary considerably, but customer feedback and satisfaction is a recurring theme. We propose that the traditional means of performance measurements are often ill-suited for evaluating the impact of design thinking. We conclude with a promising industry example of how traditional measures can be used to gauge overall performance and how a story-based approach can capture the role of design thinking.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Vorheriges Kapitel Building Blocks of the Maker Movement: Modularity Enhances Creative Confidence During Prototyping
Nächstes Kapitel Developing Design Thinking Metrics as a Driver of Creative Innovation
Fußnoten
1
The data presented in this chapter is part of a larger study on the situation of design thinking in organizations and can be accessed here: http://​thisisdesignthin​king.​net
 
3
If two or more participants were from the same organization, that organization was counted once.
 
4
The strong representation of information and communication organizations might be due to the fact that many of our survey participants have or have had ties to the IT Systems Engineering division of Hasso Plattner Institute and therefore an immanent IT focus in their work. Another explanation could be that the IT sector faces high innovation pressure caused by digitization and user empowerment. From experience we know that design thinking heavily resonates in those (ICT) environments. Therefore it may not be surprising that the many responses from the IT sector are representative of its role at the forefront of organizations that have to react faster than others.
 
5
For better readability we corrected obvious misspellings and adjusted initial capital/lowercase letters without comment according to the Chicago Manual of Style (2010). Additionally, we converted capital to lowercase letters within quoted passages for general terms and references to bodies or concepts, also without comment. Many of our respondents were not native speakers of English. Therefore, their statements might not always correspond to Standard English.
 
6
Unfortunately, some measurements were described in terms so vague that they were impossible to interpret.
 
7
The butterfly effect is a concept stemming from chaos theory. It postulates that small events in a complex system can have large, widespread consequences. In hindsight, it is nearly impossible to isolate specific causes (Hilborn 2004).
 
8
The catalyst program allows employees with regular jobs but trained in design thinking—so-called innovation catalysts—to spend 10 % of their working hours to coach workshops.
 
9
Questions based on concrete action could be: “Do you record the number of design thinking projects?” or “Do you collect customer feedback?”
 
Literatur
Carlgren L, Elmquist M, Rauth I (2013) Demystifying design thinking: a conceptual framing of design thinking in use. Draft, Goteburg
Eisenhardt K (1989) Building theories from case study research. Acad Manage Rev 14(4):532–550
Eisenhardt K, Graebner M (2007) Theory building from cases: opportunities and challenges. Acad Manage J 50(1):25–32CrossRef
Hilborn R (2004) Sea gulls, butterflies, and grasshoppers: a brief history of the butterfly effect in nonlinear dynamics. Am J Phys 72:425CrossRef
Köppen E, Meinel C (2015) Empathy via design thinking: creation of sense and knowledge. In: Plattner H et al (eds) Design thinking research. Springer, Heidelberg
Lindberg T, Noweski C, Meinel C (2010) Evolving discourses on design thinking: how design cognition inspires meta-disciplinary creative collaboration. Technoetic Arts 8(1):31–37CrossRef
Rhinow H, Meinel C (2014) Design thinking: Expectations for a management perspective. In: Plattner H et al (eds) Design thinking research: understanding innovation. Springer International Publishing, Heidelberg, pp 239–252CrossRef
Richard PJ, Devinney TM, Yip GS, Johnson G (2009) Measuring organizational performance: towards methodological best practice. J Manage 35(3):718–804. doi:10.​1177/​0149206308330560​
Schepurek S, Dulkeith E (2013) Innovation performance measurement: KPIs for goal-setting. Paper presented at the XXIV ISPIM conference—innovating in global markets: challenges for sustainable growth, Helsinki, Finland, 16–19 June 2013
University of Chicago (2010) The Chicago manual of style, 16th edn. University of Chicago Press, Chicago
Weick KE, Sutcliffe KM, Obstfeld D (1999) Organizing for high reliability: processes of collective mindfulness. Res Organ Behav 1:81–123
Metadaten
Titel
Measuring the Impact of Design Thinking
verfasst von
Jan Schmiedgen
Lea Spille
Eva Köppen
Holger Rhinow
Christoph Meinel
Copyright-Jahr
2016
Buch
Design Thinking Research

Print ISBN: 978-3-319-19640-4

Electronic ISBN: 978-3-319-19641-1

Copyright-Jahr: 2016

DOI
https://doi.org/10.1007/978-3-319-19641-1_11

Premium Partner

    Bildnachweise