Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Bücher
Zeitschriften
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
ATZ-Fachkongress

Chassis.tech plus 2024


4 Kongresse in einer Veranstaltung

Treffen Sie in München die Fachleute von Chassis, Lenkung, Bremsen sowie Reifen/Räder.
Erweiterte Suche
Anmelden
nach oben
Erschienen in:
Toward Quantitative Modeling of User Performance in Multitasking Environments Kapitel lesen Erstes Kapitel lesen

2016 | OriginalPaper | Buchkapitel

Multitasking and Interruption Management in Control Room Operator Work During Simulated Accidents

verfasst von : Jari Laarni, Hannu Karvonen, Satu Pakarinen, Jari Torniainen

Erschienen in: Engineering Psychology and Cognitive Ergonomics

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Our everyday life is full of interruptions, which cause problems in different situations. Therefore, efficient management of interruptions is a natural part of our daily activity, and we humans are experts at managing task switching and interruptions. Efficient management of interruptions is required in many tasks and domains such as in health care, aviation, car driving and office work. This paper focusses on control room (CR) operator work in nuclear power plants. CR operators have to manage interruptions in various plant states, and sometimes interruptions cause problems in their work. This paper is divided into two major parts: the first part is a short literature review of effects of multitasking and interruptions in work settings; the second part presents some experimental results of multitasking and interruption management during simulated accidents. Some suggestions are given to improve interruption and multitasking management in safety-critical domains.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Vorheriges Kapitel The Influence of Visual Cues and Human Spatial Ability on Intra-vehicular Orientation Performance
Nächstes Kapitel Enhancing Cognitive Control for Improvement of Inspection Performance: A Study of Construction Safety
Literatur
1.
Chisholm, C.D., Dornfeld, A.M., Nelson, D.R., Cordell, W.H.: Work interrupted: a comparison of workplace interruptions in emergency departments and primary care offices. Ann. Emerg. Med. 38, 146–151 (2001)CrossRef
2.
Paoli, P., Merllié, D.: Third European Survey on Working Conditions 2000. Office for Official Publications of the European Communities, Luxembourg (2005)
3.
BAuA: Factssheet 01. Zeitdruck und Co-Arbeitsbedingungen mit hohem Stresspotenzial, Dortmund (2013)
4.
Baethge, A., Rigotti, T., Roe, R.A.: Just more of the same, or different? An integrative theoretical framework for the study of cumulative interruptions at work. Eur. J. Work Organ. Psy. 24, 308–323 (2014)CrossRef
5.
Czerwinski, M., Horvitz, E., Wilhite, S.A: Diary study of task switching and interruptions. In: Proceedings of CHI 2004, Vienna, Austria, 24–29 April 2004
6.
Forsberg, H.H., Muntlin, Å., von Thiele Schwarz, U.: Nurses’ perceptions of multitasking in the emergency department: effective, fun and unproblematic (at least for me): - a qualitative study. Int. Emerg. Nurs. (in press)
7.
Grundgeiger, T., Sanderson, P.: Interruptions in healthcare: theoretical views. Int. J. Med. Inform. 78, 293–307 (2009)CrossRef
8.
Weigl, M., Müller, A., Vincent, C., Angerer, P., Sevdalis, N.: The association of workflow interruptions and hospital doctors’ workload: a prospective observational study. BMJ Qual. Saf. 21, 399–407 (2012)CrossRef
9.
Sykes, E.R.: Interruptions in the workplace: a case study to reduce their effects. Int. J. Inform. Manag. 31, 385–394 (2011)CrossRef
10.
Hollnagel, E.: Barriers and Accident Prevention. Ashgate, Aldershot, UK (2004)
11.
Carayon, P., Wetterneck, T.B., Hundt, A.S., Ozkaynak, M., DeSilvey, J., Ludwig, B., Ram, P., Steven, S.: Evaluation of nurse interaction with bar code medication administration technology in the work environment. J. Patient Saf. 3, 34–42 (2007)CrossRef
12.
Lee, B.C., Duffy, V.G.: The effects of task interruption on human performance: a study of the systematic classification of human behaviour and interruption frequency. Hum. Factors Ergon. Manuf. Serv. Ind. 25, 137–152 (2015)CrossRef
13.
Dismukes, K., Young, G., Battelle, R.S.: Cockpit Interruptions and Distractions: Effective Management Requires a Careful Balancing Act. ASRS Directline 10 (1998)
14.
Monk, C.A., Boehm-Davis, D.A., Trafton, J.G.: Recovering from interruptions: implications for driver distraction research. Hum. Factors 46, 650–663 (2004)CrossRef
15.
Altmann, E.M., Trafton, J.G.: Memory for goals: an activation-based model. Cogn. Sci. 26, 39–83 (2002)CrossRef
16.
Iqbal, S.T., Bailey, B.P.: Leveraging Characteristics of Task Structure to Predict Costs of Interruption. In: Proceedings of the ACM CHI, Montreal, Canada (2006)
17.
Oulasvirta, A., Saariluoma, P.: Surviving task interruptions: investigating the implications of long-term working memory theory. Int. J. Hum.-Comput. Stud. 64, 941–961 (2004)CrossRef
18.
Speier, C., Valacich, J.S., Vessey, I.: Information overload through interruptions: an empirical examination of decision making. Decis. Sci. 30, 337–360 (1999)CrossRef
19.
Chishom, C.D., Collison, E.K., Nelson, D.R., Cordell, W.H.: Emergency department workplace interruptions: are emergency phycisians “interrupt-drive” and “multitasking”? Acad. Emerg. Med. 7, 1239–1243 (2000)CrossRef
20.
Kalisch, B.J., Aebersold, M.: Interruptions and multitasking in nursing care. Jt. Comm. J. Qual. Patient Saf. 36, 126–132 (2010)
21.
Janssen, C.P., Gould, S.J.J., Li, S.Y.W., Brumby, D.P., Cox, A.L.: Integrating knowledge of multitasking and interruptions across different perspectives and research methods. Int. J. Hum.-Comput. Stud. (in press)
22.
Farrimond, S., Knight, R.G., Titov, N.: The effects of aging on remembering intentions: performance on a simulated shopping task. Appl. Cogn. Psychol. 20, 533–555 (2006)CrossRef
23.
Mark, G., Gudith, D., Klocke, U.: The cost of interrupted work: more speed and stress. In: Proceedings of CHI 2008, Florence, Italy, 5–10 April 2008
24.
Beaman, C.P.: Auditory distraction from low-intensity noise: a review of the consequences for learning and workplace environments. Appl. Cogn. Psychol. 19, 1041–1064 (2005)CrossRef
25.
Jones, D.M., Macken, W.I.: Irrelevant tones produce an irrelevant speech effect: implications for phonological coding in working memory. J. Exp. Psychol. Learn. 19, 369–381 (1993)CrossRef
26.
Colle, H.A.: Auditory encoding in visual short-term recall: effects of noise intensity and spatial location. J. Verb. Learn. Verb. Behav. 19, 722–735 (1980)CrossRef
27.
Tremblay, S., Jones, D.M.: The role of habituation in the irrelevant sound effect: evidence from the effects of token set size and rate of transition. J. Exp. Psychol. Learn. 24, 659–671 (1998)CrossRef
28.
Clark, W.W., Bohne, B.A.: Effects of noise on hearing. JAMA 281, 1658–1659 (1999)CrossRef
29.
Spooner, A.J., Corley, A., Chaboyer, W., Hammond, N.E., Fraser, J.F.: Measurement of the frequency and source of interruptions occurring during bedside nursing handover in the intensive care unit: an observational study. Aust. Crit. Care 28, 19–23 (2015)CrossRef
30.
Hodgetts, H.M., Vachon, F., Tremblay, S.: Background sound impairs interruption recovery in dynamic task situations: procedural conflict? Appl. Cogn. Psychol. 28, 10–21 (2014)CrossRef
31.
Boehm-Davis, D.A., Remington, R.: Reducing the disruptive effects of interruption: a cognitive framework for analysing the costs and benefits if intervention strategies. Accid. Anal. Prev. 41, 1124–1129 (2009)CrossRef
32.
Griffon-Fouco, M., Ghertman, F.: Recueil de Données sur les Facteurs Humains à Electricité de France [Collection of data on the human factors with Electricity of France]. In: Operational Safety of Nuclear Power Plants, pp. 157–172. Vienna International Atomic Energy Agency, Vienna, Austria (1984)
33.
Mumaw, R.J., Roth, E.M., Vicente, K.J., Burns, C.M.: There is more to monitoring a nuclear power plant than meets the eye. Hum. Factors 42, 36–55 (2000)CrossRef
34.
De Carvalho, P.V.R.: Ergonomic field studies in a nuclear power plant control room. Prog. Nucl. Energ. 48, 51–69 (2006)CrossRef
35.
De Carvalho, P.V.R., Vidal, M.C.R., de Carvalho, E.F.: Nuclear power plant communications in normative and actual practice: a field study of control room operators’ communications. Hum. Factors Ergon. Manuf. Serv. Ind. 17, 43–78 (2007)CrossRef
36.
Furniss, D., Back, J., Blandford, A., Hildebrandt, M., Broberg, H.: A resilience markers framework for small teams. Rel. Eng. Sys. Saf. 96, 2–10 (2011)CrossRef
Metadaten
Titel
Multitasking and Interruption Management in Control Room Operator Work During Simulated Accidents
verfasst von
Jari Laarni
Hannu Karvonen
Satu Pakarinen
Jari Torniainen
Copyright-Jahr
2016
Buch
Engineering Psychology and Cognitive Ergonomics

Print ISBN: 978-3-319-40029-7

Electronic ISBN: 978-3-319-40030-3

Copyright-Jahr: 2016

DOI
https://doi.org/10.1007/978-3-319-40030-3_30

Premium Partner

    Bildnachweise