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Erschienen in:
2017 | OriginalPaper | Buchkapitel
Organizational Communication: Discussion of Pyramid Model Application in Shift Records
verfasst von : Edmara dos Santso Drigo, Salvador Ávila Filho
Erschienen in: Advances in Human Factors, Business Management, Training and Education
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Abstract
This work aims to discuss the flow of internal communication through a pyramid model of organizational communication. The first part is a reflection on the “ideal” model of organizational communication and its flow represented in the figure of the pyramid. The operator’s speech in the operational process helps decision-making in the managerial sphere. The second part of this work is a reflection on highly subjective factors that may affect this speech. Finally, there is an analysis of the operators’ records in the shift book of a Water Treatment Plant (WTP), located in northeastern Brazil, with a view to suggest procedures for implementing the communication pyramid model in the organization. The work is mostly qualitative method and provides quantitative data on the communication implement. The results suggest the need for improvement in the events shift book format of and trainment for operators and leaders.