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Erschienen in:
2013 | OriginalPaper | Buchkapitel
Patterns as an Artifact for Business Process Improvement - Insights from a Case Study
verfasst von : Thomas Falk, Philipp Griesberger, Susanne Leist
Erschienen in: Design Science at the Intersection of Physical and Virtual Design
Verlag: Springer Berlin Heidelberg
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Several approaches were developed for business process improvement (BPI) (e.g. Six Sigma). However, it is often stated that these approaches do not provide sufficient support for the performers of a BPI initiative, especially concerning the phase where applicable measures that provoke improvement (act of improvement) are needed. In this paper, we suggest BPI patterns as a means to directly support the act of improvement. Even though the common concept of patterns had great success in other domains of information systems (IS), the concept has not been transferred to BPI so far. In this paper, the demonstration of BPI patterns in a case study is focused. The BPI patterns, which represent the artifact in this design science research, are derived on the basis of a previously developed metamodel. The results from the demonstration were discussed with the process owners to get a first evaluation of the developed BPI patterns.