Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben
Erschienen in:
Heuristic to Support the Sociability Evaluation in Virtual Communities of Practices Kapitel lesen Erstes Kapitel lesen

2015 | OriginalPaper | Buchkapitel

Post-Implementation ERP Success Assessment: A Conceptual Model

verfasst von : Fan Zhao, Eugene Hoyt

Erschienen in: Human-Computer Interaction: Users and Contexts

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Enterprise Resource Planning (ERP) success research has been widely studied. Models to test the success of an ERP implementation have been developed, but most models do not adequately test all implementations success after implementation. This literature review study introduces a new model for testing any ERP post-implementation to determine if it was successful or not rather than relying on other models that determine it to be a failure if it did not fit within the model constraints.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Vorheriges Kapitel Cause the Trend Industry 4.0 in the Automated Industry to New Requirements on User Interfaces?
Nächstes Kapitel Interactive Evaluation of Pragmatic Features in Spoken Journalistic Texts
Literatur
1.
Ifinedo, P., Rapp, B., Ifinedo, A., Sundberg, K.: Relationships among ERP post-implementation success constructs: an analysis at the organizational level. Comput. Hum. Behav. 26(5), 1136–1148 (2010)CrossRef
2.
Iivari, J.: An empirical test of the DeLone-McLean model of information systems. Data Base Adv. Inf. Syst. 36(2), 8–27 (2005)CrossRef
3.
Peslak, A.: Enterprise resource planning success: an exploratory study of the financial executive perspective. Ind. Manage. Data Syst. 106(9), 1288–1303 (2006)CrossRef
4.
Tsai, W., Hsu, P., Cheng, J., Chen, Y.: An AHP approach to assessing the relative importance weights of ERP performance measures. Int. J. Manage. Enterp Dev. 3(4), 351–375 (2006)CrossRef
5.
Wang, E., Chen, J.: The influence of governance equilibrium on ERP project success. Decision Support Systems 41, 708–727 (2006)CrossRef
6.
Drury, D., Farhoomand, A.: A hierarchical structural model of information systems success. INFOR 36(1/2), 25–40 (1998)
7.
Larsen, K.: A taxonomy of antecedents of information systems success: variable analysis studies. J. Manage. Inf. Syst. 20(2), 169–246 (2003)
8.
Rai, A., Lang, S., Welker, R.: Assessing the validity of IS Success Models: an empirical test and theoretical analysis. Inf. Syst. Res. 13(1), 50–69 (2002)CrossRef
9.
Sabherwal, R., Jeyaraj, A., Chowa, C.: Information system success: individual and organizational determinants. Manage. Sci. 52(12), 1849–1864 (2006)CrossRef
10.
DeLone, W., McLean, E.: The DeLone and McLean model of information systems success: a ten-year update. J. Manage. Inf. Syst. 19(4), 9–30 (2003)
11.
DeLone, W., McLean, E.: Information systems success: the quest for the dependent variable. Inf. Syst. Res. 3(1), 60–95 (1992)CrossRef
12.
Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 318–346 (1989)CrossRef
13.
Rivard, S., Poirier, G., Raymond, L., Bergeron, F.: Development of a measure to assess the quality of user-developed applications. DATA BASE Adv. Inf. Syst. 28(3), 44–58 (1997)CrossRef
14.
Bailey, J.E., Pearson, S.W.: Developing a tool for measuring and analyzing computer user satisfaction. Manage. Sci. 29(5), 530–545 (1983)CrossRef
15.
Collopy, F.: Biases in retrospective self-reports on time use: an empirical study of computer users. Manage. Sci. 42(5), 758–767 (1996)CrossRef
16.
Doll, W.J., Torkzadeh, G.: Developing a multidimensional measure of system-use in an organizational context. Inf. Manage. 33(4), 171–185 (1998)CrossRef
17.
Doll, W.J., Torkzadeh, G.: The measurement of end-user computing satisfaction. MIS Q. 12(2), 259–274 (1988)CrossRef
18.
Burton-Jones, A., Gallivan, M.J.: Toward a deeper understanding of system usage in organizations: a multilevel perspective. MIS Q. 31(4), 657–680 (2007)
19.
Ives, B., Olson, M.H., Baroudi, J.J.: The measurement of user information satisfaction. Commun. ACM 26(10), 785–793 (1983)CrossRef
20.
Rai, A., Lang, S.S., Welker, R.B.: Assessing the validity of is success models: an empirical test and theoretical analysis. Inf. Syst. Res. 13, 50–69 (2002)CrossRef
21.
Capaldo, G., Rippa, P.: A planned- oriented approach for ERP implementation strategy selection. J. Enterp. Inf. Manage. 22(6), 642–659 (2009)CrossRef
22.
Nah, F., Faja, S., Cata, T.: Characteristics of ERP software maintenance: a multiple case study. J. Softw. Maint. Evol.: Res. Pract. 13(6), 399–414 (2001)CrossRef
23.
Ng, C.: A case study on the impact of customization, fitness, and operational characteristics on enterprise-wide system success, user satisfaction, and system use. J. Global Inf. Manage. 21(1), 19–41 (2013)CrossRef
24.
Zhu, Y., Li, Y., Wang, W., Chen, J.: What leads to post-implementation success of ERP? an empirical study of the Chinese retail industry. Int. J. Inf. Manage. 30, 265–276 (2010)CrossRef
25.
Shao, Z., Feng, Y., Liu, L.: The mediating effect of organizational culture and knowledge sharing on transformational leadership and enterprise resource planning systems success: an empirical study in China. Comput. Hum. Behav. 28, 2400–2413 (2012)CrossRef
26.
AL-Ghamdi, A.: Change management strategies and processes for the successful ERP system implementation: a proposed model. Int. J. Comput. Sci. Inf. Secur. 11(2), 36–41 (2013)
27.
Zare, A., Ravasan, A.: An extended framework for ERP post-implementation success assessment. Inf. Resour. Manage. J. 27(4), 45 (2014)CrossRef
28.
Su, Y., Yang, C.: A structural equation model for analyzing the impact of ERP on SCM. Expert Syst. Appl. 37(1), 456–469 (2010)CrossRef
29.
Moalagh, M., Zare Ravasan, A.: Developing a practical framework for assessing ERP post-implementation success using fuzzy analytic network process. Int. J. Prod. Res. 51(4), 1236–1257 (2013)CrossRef
30.
Gattiker, T., Goodhue, D.: Understanding the local-level costs and benefits of ERP through organizational information processing theory. Inf. Manage. 41, 431–443 (2004)CrossRef
Metadaten
Titel
Post-Implementation ERP Success Assessment: A Conceptual Model
verfasst von
Fan Zhao
Eugene Hoyt
Copyright-Jahr
2015
Buch
Human-Computer Interaction: Users and Contexts

Print ISBN: 978-3-319-21005-6

Electronic ISBN: 978-3-319-21006-3

Copyright-Jahr: 2015

DOI
https://doi.org/10.1007/978-3-319-21006-3_25

Neuer Inhalt

    Bildnachweise