Process Performance Assessment in Collaborative Manufacturing Environments: A Role Oriented Approach

Due to the increasing globalization process and the current economic situation, the power has shifted from the producer to the costumer, forcing companies to become more aware of the market needs. In order to become more customer-oriented, companies have been enhancing their management capabilities by shifting from a functional oriented approach to a process centered strategy, where core inter-firms processes can be seamlessly monitored and controlled. Since it is not possible to manage a system if its performance cannot be measured continuously during its entire life cycle, it is necessary to explore flexible and agile performance measurement and management systems as they are important tools capable of supporting the achievement of the strategic goals on the operational side. In the recent years several research projects have developed techniques and tools that support the collaboration. However they are restricted to the business level. In order to achieve the goals with the best performance, innovative and appropriate process monitoring and control mechanisms are needed. Consequently, this research provides an innovative solution that facilitates not only the gathering of operational and strategic information but also the assessment of collaborative manufacturing processes behavior following a fuzzy approach.