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Erschienen in:
2005 | OriginalPaper | Buchkapitel
Process Performance Management in Securities Operations at CREDIT SUISSE
verfasst von : Olaf Klein, Dirk Kogelschatz
Erschienen in: Corporate Performance Management
Verlag: Springer Berlin Heidelberg
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Credit Suisse is following an ongoing initiative to implement a complete process orientation in its securities operations applications. Part of this initiative forms the monitoring of processes with the intention to obtain more information about executed process instances and thereby identify opportunities for continuous process improvement. Therefore, ARIS Process Performance Manager first was evaluated in a pilot study and subsequently implemented into the existing application landscape for securities processing. Today, the operations unit monitors its compliance to the time standards for execution defined in the service level agreements (SLA) between the different business units. Moreover, loops in the execution of processes or the cost drivers, like required manual interventions or delays due to communication with external parties become transparent.