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Erschienen in:
2020 | OriginalPaper | Buchkapitel
12. Processes
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Abstract
Processes are a way to implement custom business logic within Dynamics 365 Customer Engagement and the wider Power Platform in some cases. This business logic can include automation and business process flows that are built within the application and that can be achieved often in a drag-and-drop control without the need for external tools or development. Using these tools to customize the system allows organizations to add operational value and provides the opportunity for more implementation of business processes, often reducing large maintenance overheads and the requirement for organizations to have development knowledge.