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Erschienen in:
2020 | OriginalPaper | Buchkapitel
Quality of Work Life and Burnout in Workers of a Health Institution in Guadalajara, México
verfasst von : Raquel González-Baltazar, Manuel Pando-Moreno, Silvia G. León-Cortés, Mónica I. Contreras-Estrada, M. Liliana Hidalgo-González
Erschienen in: Advances in Physical, Social & Occupational Ergonomics
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Abstract
The aim of the present study was to establish the relationship between Quality of Work Life (QWL) and Burnout Syndrome in workers of a health institution in Guadalajara, Mexico. Analytical study was carried out; the study population consisted of 5351 workers. All workers in grassroots positions who answered the questionnaire voluntarily were included.
For this study three questionnaires were considered: the first one collected sociodemographic and labor data; the second was the “CVT-GOHISALO” for the identification of the level of QWL in seven dimensions and finally the “Maslach Burnout Inventory (MBI-HSS)” scale for the evaluation of Burnout Syndrome in three dimensions.
The analyzes were descriptive and inferential. The descriptive analysis was used both in the socio-demographic and labor data, satisfaction of QWL and Burnout Syndrome. The association between them was established with Chi square, considering the association if p was lesser than 0.05. For the calculation of Odds Ratio (OR), the low and medium levels of the QWL dimensions were grouped as non-satisfaction and the high level was considered as satisfaction and, for the dimensions of Burnout were handled as absent (low-null) and present (medium and high).
Of 5351 workers included in the study, 68.2% were female; the average age being 38.6 years, 31.2% were graduated with a degree. The seniority in the position varied from less than a year to 37 years, being 11.7 years old average.
Regarding the evaluation of perceived QWL, 27.6% described as “low”, 43.8% as “average” and 28.5% as “high”. As for the dimensions of Burnout, we found that 30.3% presented “lack of personal realization” 16.5% presented “emotional exhaustion” and 13.5% presented “depersonalization”.
Unsatisfaction with QWL in all its dimensions, showed a consistent association with the dimensions of Burnout Syndrome, showing values of risk factor in all cases. As can be seen, the non-satisfaction with the QWL is consistently a risk factor for Burnout Syndrome, being especially high in the dimension of emotional exhaustion.