nach oben

Erschienen in:

2021 | OriginalPaper | Buchkapitel

Reducing the UX Skill Gap Through Experiential Learning: Description and Initial Assessment of Collaborative Learning of Usability Experiences Program

verfasst von : Audrey Girouard, Jin Kang

Erschienen in: Human-Computer Interaction – INTERACT 2021

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

There exists discrepancy between the skills possessed by Human Computer Interaction (HCI) students and the expectations of user experience (UX) industry. This skill gap lowers HCI students’ successful transition from academia to the field of UX. To reduce the skill gap, HCI educators have started to integrate experiential learning techniques into their teaching, ranging from workshops to service learning and industrial internships. In joining their efforts, we have created an innovative usability training known as Collaborative Learning of Usability Experiences (CLUE) for HCI students of all levels. In this paper, we detail CLUE’s unique experiential training components—UX Internship, Short Courses, Workshops, and Knowledge Transfer—and we report the assessment of the program by evaluating our graduates’ job placement and their academic achievement and also by examining our UX industry partners’ evaluation of the program and student interns on five important UX skills.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel Pepper as a Storyteller: Exploring the Effect of Human vs. Robot Voice on Children’s Emotional Experience

Nächstes Kapitel What Students Do While You Are Teaching – Computer and Smartphone Use in Class and Its Implication on Learning

Leshed, G.: Scaling student-run workshops in an advanced HCI course. In: Proceedings of EduCHI 2019 Symposium, Glasgow, UK (2019)

Murad, C., Munteanu, C.: Teaching for voice: the state of VUI design in HCI education. In: Proceedings of EduCHI 2019 Symposium, Glasgow, UK (2019)

Rosala, M., Krause, R.: User Experience Careers What a Career in UX Looks Like Today. https://www.nngroup.com/reports/user-experience-careers. Accessed 25 Jan 2021

Henneman, R.L., Ballay, L., Wagner, L.: The Master’s degree in HCI at 20: issues and trends. In: Proceedings of Human Factors in Computing Systems (2016). https://doi.org/10.1145/2851581.2886441

Radermacher, A., Walia, G.: Gaps between industry expectations and the abilities of graduates. In: Proceedings of the 44th ACM Technical Symposium on Computer Science Education (2013). https://doi.org/10.1145/2445196.2445351

Gonzalez, C.A., Ghazizadeh, M., Smith, M.: Perspectives on the training of human factors students for the user experience industry. In: Proceedings of the Human Factors and Ergonomics Society (2014). https://doi.org/10.1177/1541931214581378

Brechner, E.: Things they would not teach me of in college: what Microsoft developers learn later. In: Proceedings of the Conference on Object-Oriented Programming Systems, Languages, and Applications, OOPSLA (2003). https://doi.org/10.1145/949344.949387

National Association of Colleges and Employers: Internship and Co-Op Hiring Make Gains in 2017. https://www.naceweb.org/job-market/internships/internship-and-co-op-hiring-make-gains-in-2017/. Accessed 01 Feb 2021

Nielson, J.: A 100-Year View of User Experience. https://www.nngroup.com/articles/100-years-ux/. Accessed 01 Feb 2021

10.

Braverman, B.: Best Jobs in America. https://money.cnn.com/gallery/pf/2017/01/05/best-jobs-2017/index.html. Accessed 01 Feb 2021

11.

McGill, M.M.: Defining the expectation gap: a comparison of industry needs and existing game development curriculum. In: Proceedings of the 4th International Conference on the Foundations of Digital Games (2009). https://doi.org/10.1145/1536513.1536542

12.

Wilcox, L., DiSalvo, B., Henneman, D., Wang, Q.: Design in the HCI classroom: Setting a research agenda. In: Proceedings of the 2019 ACM Designing Interactive Systems Conference (2019). https://doi.org/10.1145/3322276.3322381

13.

Roldan, W., et al.: Opportunities and challenges in involving users in project-based HCI education. In: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, pp. 1–15 (2020). https://doi.org/10.1145/3313831.3376530

14.

Andrews, J., Higson, H.: Graduate employability, “soft skills” versus “hard” business knowledge: A European study. High. Educ. Eur. 33, 411–422 (2008). https://doi.org/10.1080/03797720802522627CrossRef

15.

Tether, B., Mina, A., Consoli, D., Gagliardi, D.: A Literature Review on Skills and Innovation. How Does Successful Innovation Impact on the Demand for Skills and How Do Skills Drive Innovation? CRIC Report for The Department of Trade and Industry (2005)

16.

Forth, J., Mason, G.: Information and communication technology (ICT) skill gaps and company-level performance: Evidence from the ICT professionals survey 2000–01 (2004)

17.

Raza, S.A., Naqvi, S.A.: Quality of Pakistani University Graduates As Perceived By Employers : Implications for Faculty Development. J. Qual. Technol. Manag. 7 (2011)

18.

Kolb, D.A.: Experiential learning: Experience as the source of learning and development. David A. Kolb, Prentice-Hall International, Hemel Hempstead, Herts., 1984. No. of pages: xiii + 256. J. Organ. Behav. 8 (1984)

19.

Lee, S.: Increasing student learning: a comparison of students’ perceptions of learning in the classroom environment and their industry-based experiential learning assignments. J. Teach. Travel Tour. 7 (2007). https://doi.org/10.1080/15313220802033310

20.

Maelah, R., Mohamed, Z.M., Ramli, R., Aman, A.: Internship for accounting undergraduates: comparative insights from stakeholders. Educ. Train. 56 (2014). https://doi.org/10.1108/ET-09-2012-0088

21.

Lundy, B.L.: Service learning in life-span developmental psychology: higher exam scores and increased empathy. Teach. Psychol. 34 (2007). https://doi.org/10.1080/00986280709336644

22.

Kilgo, C.A., Ezell Sheets, J.K., Pascarella, E.T.: The link between high-impact practices and student learning: some longitudinal evidence. High. Educ. 69(4), 509–525 (2014). https://doi.org/10.1007/s10734-014-9788-zCrossRef

23.

Samura, M.: Examining undergraduate student outcomes from a community-engaged and inquiry-oriented capstone experience. Scholarsh. Pract. Undergrad. Res. 1 (2018). https://doi.org/10.18833/spur/1/3/15

24.

Musabirov, I., Suvorova, A., Bulygin, D., Pavel Okopnyi, P.: Co-aligning UX & development courses: the case of MSc in information systems and HCI. In: The Proceedings of EduCHI 2019 Symposium (2019)

25.

Lazar, J.: Using community-based service projects to enhance undergraduate HCI education: 10 years of experience. In: Proceedings of Human Factors in Computing Systems (CHI 2011) (2011). https://doi.org/10.1145/1979742.1979653

26.

Ishengoma, E., Vaaland, T.I.: Can university-industry linkages stimulate student employability? Educ. Train. 58 (2016). https://doi.org/10.1108/ET-11-2014-0137

27.

Raymond, M.A., McNabb, D.E., Matthaei, C.F.: Preparing graduates for the workforce: the role of business education. J. Educ. Bus. 68 (1993). https://doi.org/10.1080/08832323.1993.10117613

28.

Talone, A.B., Basavaraj, P., Wisniewski, P.J.: Enhancing human-computer interaction and user experience education through a hybrid approach to experiential learning. In: Proceedings of the 18th Annual Conference on Information Technology Education, pp. 83–88 (2017). https://doi.org/10.1145/3125659.3125685

29.

MacDonald, C.M., Rozaklis, L.: Assessing the implementation of authentic, client-facing student projects in user experience (UX) education: insights from multiple stakeholders. Proc. Assoc. Inf. Sci. Technol. 54, 268–278 (2017). https://doi.org/10.1002/pra2.2017.14505401030CrossRef

30.

Kolb, D.A.: Experiential Learning: Experience as the Source of Learning and Development. Pearson Publishing (2015)

31.

Kapoor, A., Gardner-McCune, C.: Barriers to securing industry internships in computing. In: Proceedings of the 22nd Australasian Computing Education Conference, Held in conjunction with Australasian Computer Science Week (2020). https://doi.org/10.1145/3373165.3373181

32.

Maaravi, Y., Heller, B., Hochman, G., Kanat-Maymon, Y.: Internship not hardship: what makes interns in startup companies satisfied? J. Exp. Educ. 1–20 (2020). https://doi.org/10.1177/1053825920966351

33.

Jaradat, G.M.: Internship training in computer science: exploring student satisfaction levels. Eval. Program Plann. 63 (2017). https://doi.org/10.1016/j.evalprogplan.2017.04.004

34.

Scott, M., Richardson, S.: Preparing for practice: how internships and other practice-based learning exchanges benefit students, industry hosts and universities. AICCM Bull. 32, 73–79 (2011). https://doi.org/10.1179/bac.2011.32.1.010CrossRef

35.

Knouse, S.B., Tanner, J.R., Harris, E.W.: The relation of college internships, college performance, and subsequent job opportunity. J. Employ. Couns. 36 (1999). https://doi.org/10.1002/j.2161-1920.1999.tb01007.x

36.

Walker, R.: Business internships and their relationship with retention, academic performance, and degree completion (2011)

37.

Michael Knemeyer, A., Murphy, P.R.: Logistics internships: employer and student perspectives. Int. J. Phys. Distrib. Logist. Manag. 32 (2002). https://doi.org/10.1108/09600030210421732

38.

True, M.: Starting and maintaining a quality internship program. Glob. Internsh. Conf. (2002)

39.

Cappel, J.J.: Entry-level IS job skills: a survey of employers. J. Comput. Inf. Syst. 42 (2001). https://doi.org/10.1080/08874417.2002.11647490

40.

Abbasi, F.K., Ali, A., Bibi, N.: Analysis of skill gap for business graduates: managerial perspective from banking industry. Educ. Train. 60 (2018). https://doi.org/10.1108/ET-08-2017-0120

41.

Gallagher, R.: What is it good for? (2007). https://www.the-scientist.com/editorial-old/tenure-what-is-it-good-for-46158. Accessed 01 Feb 2021

42.

Tuberville, K.: A Case Study: Faculty Perceptions of the Challenges and Successes in Experiential Learning At A Public University. Ph.D thesis, 1–203 (2014)

Titel: Reducing the UX Skill Gap Through Experiential Learning: Description and Initial Assessment of Collaborative Learning of Usability Experiences Program
verfasst von: Audrey Girouard
Jin Kang
Verlag: Springer International Publishing
Buch: Human-Computer Interaction – INTERACT 2021
Print ISBN: 978-3-030-85615-1

Electronic ISBN: 978-3-030-85616-8

Copyright-Jahr: 2021
DOI: https://doi.org/10.1007/978-3-030-85616-8_28

Neuer Inhalt

Bildnachweise

VDI-Icon, Profil Icon, inhalt2, Springer Professional Modul/© Springer Fachmedien Wiesbaden GmbH, Zukunftswerkstatt Sales Excellence_ieS/© Springer Fachmedien Wiesbaden GmbH, Search Icon, Banner Hanser, Bunte Männchen, die Kunden darstelle, werden von einem riesigen Magneten angezogen. /© Oleksiy Mark, Dr. Daniel Schneider/© Fraunhofer IESE, Interview Level Ten PPA Bild/© LevelTen, Zeitschrift Wissensmanagement Cover, PatentFit-Logo/© Springer Fachmedien Wiesbaden GmbH, Zukunftswerkstatt Sales Excellence 2024/© AndreyPopov / Getty Images / iStock, 2023_Antrieb/© supervisuell, ATZ-Webinar: Prototypenfreie Entwicklung durch Offline- und Driver-in-the-Loop-HiL-Tests /© (c) VI-grade

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"

Neuer Inhalt

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.