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Chapter 8 introduces an index of online trust in political institutions, based on sentiment analysis, which has been continuously measured from 2012 to date. This index will be analyzed to establish whether the actions of policy-makers can affect online trust. Statistical analysis suggests that corruption scandals have negative effects, while policy reforms in line with the demands of citizens (such as the abolition of public funding of parties) can genuinely restore the level of online political trust. Conversely, different forms of engagement with SNS users and different forms of online voting display mixed and partially counterintuitive results.
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- Restoring Online Political Trust