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Erschienen in:
2016 | OriginalPaper | Buchkapitel
Service Self-customization in a Network Context: Requirements on the Functionality of a System for Service Self-customization
Erschienen in: Business Information Systems
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Self-customization of services is an approach, where customers configure a service to their individual preferences by assistance of a system for self-customization. This paper concentrates on the self-customization of business services in a multi actor environment, where different service providers as part of a service network provide service-modules, which are selected and combined by the customer. Existing concepts as well as the exemplar of a service value adding system as given by a Fourth Party Logistics provider are used to define requirements on the functionality of a service self-customization system. The determined functionality is merged and presented in a model.