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Erschienen in:
2010 | OriginalPaper | Buchkapitel
Service Supply Chain: Nature, Evolution, and Operational Implications
verfasst von : Yong Lin, Yongjiang Shi, Li Zhou
Erschienen in: Proceedings of the 6th CIRP-Sponsored International Conference on Digital Enterprise Technology
Verlag: Springer Berlin Heidelberg
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Along with the service sector plays a more critical role in the development of world economy, conventional manufacturer puts more focus on bundling service with physical products to gain competitive advantage. Based on the traditional theory of supply chain management, this paper proposes
Service Supply Chain
to cover the supply chains for both service industry and manufacturing industry. Then a
Product-Service Matrix
is established to reveal the nature of the service supply chain. A
Servitization-Globalization Matrix
is developed to describe the evolution footprint from conventional manufacturing factory to
Global Service Network
and
Global Manufacturing Network
. Finally, this paper establishes a conceptual framework for service supply chain management, and the management processes are proposed and compared with other model.