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Erschienen in:
2013 | OriginalPaper | Buchkapitel
Soft Systems Methodology: A Conceptual Model of Knowledge Management System Initiatives
verfasst von : Nor Hasliza Md Saad, Hasmiah Kasimin, Rose Alinda Alias, Azizah Abdul Rahman
Erschienen in: Knowledge Discovery, Knowledge Engineering and Knowledge Management
Verlag: Springer Berlin Heidelberg
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This paper demonstrates how Soft Systems Methodology (SSM) can be used to consider a broad range of issues relevant to implement KMS initiatives including the technical, social and organizational context. The focus of applying the SSM is to develop a conceptual model that provides the basis of identifying the process involved and exploring the factor influencing the KMS initiatives. A multiple case study approach is used to get an extensive picture of and analyze the experience of four Malaysian Public Universities (MPUs). The findings provide comprehensive understanding on how KMS initiatives are being implemented in MPUs through the development of a conceptual model. The conceptual model provides the guidelines which can be used as a theoretical framework and practical tool to determine the important activities integrated within the process and the influencing factors in the KMS initiatives implementation.