Ausgabe 4/2004
Special Issue: Industrial Information Systems Frontiers: Advances and Progresses in the Pacific Rim
Inhalt (8 Artikel)
Location Based and Customized Voice Information Service for Mobile Community
Soe-Tsyr Yuan, Kai-Hsiang Peng
An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry
Yonggui Wang, Hing-Po Lo, Yongheng Yang
Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool
Sungchul Yoon, Hyunsuk Suh
A Process-Centered IT ROI Analysis with a Case Study
Choon Seong Leem, Chui Young Yoon, Seung Kyu Park
Internet Retailing Adoption by Small-to-Medium Sized Enterprises (SMEs): A Multiple-Case Study
Matthew K.O. Lee, Christy M.K. Cheung