Ausgabe 1/2017
Inhalt (11 Artikel)
Open Access
Empirical article
Assessing healthcare service quality: a comparative study of patient treatment types
DonHee Lee, Kai K. Kim
Open Access
Case study
A blueprinting approach to service innovation in private educational institutions
Youn Sung Kim, DonHee Lee, Ju hang Cha
Open Access
Theoretical article
Developing an innovative entity extraction method for unstructured data
Waleed Zaghloul, Silvana Trimi
Open Access
Case study
Implementing the Quality Startup Management System model in Hong Kong: a case study
Kim-Hung Lotto LAI
Open Access
Short report
A complete project environment simulation to improve six sigma training class engagement
Chee Kai NG
Open Access
Review
The impact of technological innovation on building a sustainable city
Chai-Lee Goi
Open Access
Review
Improving quality of foreign direct investment attraction in Vietnam
Ngo Phuc Hanh, Đao Van Hùng, Nguyen Thac Hoat, Dao Thi Thu Trang
Open Access
Case study
Application of Policy Deployment and Daily Management in service sector
Anil Sachdev, Jitendra Agrawal
Open Access
Book review
Review of “DreamMakers: Innovating for the Greater Good” by Michele Hunt, DreamMakers (dreammakers.org)
Sang Lee
Open Access
Empirical article
Customer satisfaction of Vietnam Airline domestic service quality
Giao Ha Nam Khanh
Open Access
Empirical article
The effect of externalities on adoption of social customer relationship management (SCRM)
Vicky Gu, Jonathan Davis, Ray Cao, John Vogt