nach oben

Erschienen in:

2023 | OriginalPaper | Buchkapitel

Integration of Smart Glasses for Knowledge Transfer in Industrial Remote Maintenance: Learnings from Practice

verfasst von : Anuja Hariharan, Monika Risling, Artur Felic, Tobias Ostertag

Erschienen in: Extended Reality and Metaverse

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

The use of remote augmented reality (AR) based guidance is seen as an opportunity to address the growing complexity of industrial tasks. In this paper, we look into the question of how remote AR support using smart glasses reduces the maintenance time of complex machinery, and factors that influence their acceptance for productive use. A design science approach was adopted to develop a prototype for a state-of-the-art smart glass for a German small and medium Enterprise (SME) with complex machinery. An evaluation was conducted with 2 industries (one with low and the other with high requirement of AR technology). First, we found that using a remote maintenance application, a time reduction of up to 46% was expected to be achieved. Second, despite its novelty, guidance via AR is accepted better when data privacy concerns are addressed, and when the enterprise has a higher requirement for AR maintenance.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel An Industry in Crisis: Virtual Mediums for Theatre and Live Performance

Nächstes Kapitel Development of Gamified Guide System for Art Exhibition Using Augmented Reality Technology

https://www.schaeffler.com/.

https://www2.deloitte.com/de/de/pages/technology-media-and-telecommunications/articles/extended-reality-xr-studie-2020.html.

https://www.bcg.com/de-at/capabilities/digital-technology-data/emerging-technologies/augmented-virtual-reality.

https://www.bitkom.org/sites/default/files/2021-09/210817_ct_studie_2021.pdf.

https://realwear.com/products/hmt-1/.

https://smartwe.de/en/.

https://realwear.com/blog/designing-realwear-hands-free-wearhf/.

Baumgartner, J., Ruettgers, N., Hasler, A., Sonderegger, A., Sauer, J.: Questionnaire experience and the hybrid System Usability Scale: using a novel concept to evaluate a new instrument. Int. J. Hum.-Comput. Stud. 147, 102575 (2021)CrossRef

Berkemeier, L., Werning, S., Zobel, B., Ickerott, I., Thomas, O.: Der kunde als dienstleister: akzeptanz und gebrauchstauglichkeit von smart glasses im self-service. HMD 54(5), 781–794 (2017)CrossRef

Brooke, J.: SUS. A quick and dirty usability scale. In: Jordan, P.W., Thomas, B., McClelland, I.L., Weerdmeester, B. (Hgs.) Usability Evaluation in Industry, pp. 189–194. Taylor and Francis, London (1996)

del Amo, I.F., Erkoyuncu, J.A., Roy, R., Palmarini, R., Onoufriou, D.: A systematic review of Augmented Reality content-related techniques for knowledge transfer in maintenance applications. Comput. Ind. 103, 47–71 (2018)CrossRef

Fu, H., Pao, H.T., Tseng, C.L.: Internet based remote customer services. In: 2010 IEEE Region 8 International Conference on Computational Technologies in Electrical and Electronics Engineering. SIBIRCON 2010, Irkutsk, Russia, 11–15 July 2010, pp. 733–735. IEEE, Piscataway, NJ (2010)

Jääskeläinen, R.: Think-aloud protocol. In: Gambier, Y., van Doorslaer, L. (Hgs.) Handbook of Translation Studies, vol. 1, pp. 371–373. John Benjamins, Amsterdam, Philadelphia (2010)

Kim, S., Nussbaum, M.A., Gabbard, J.L.: Augmented reality “smart glasses” in the workplace: industry perspectives and challenges for worker safety and health. IIE Trans. Occup. Ergonom. Hum. Fact. 4(4), 253–258 (2016)CrossRef

Klinker, K., et al.: Structure for innovations: a use case taxonomy for smart glasses in service processes. In: Drews, P., Funk, B., Niemeyer, P., Xie, L. (Chairs) Multikonferenz Wirtschaftsinformatik: Data Driven X - Turning Data into Value. Symposium Conducted at the Meeting of Leuphana Universität Lüneburg, Lüneburg (2018)

Kussmaul, P., Tirkkonen-Condit, S.: Think-aloud protocol analysis in translation studies. TTR 8(1), 177–199 (1995). https://doi.org/10.7202/037201arCrossRef

Liang, J., et al.: Usability study of mainstream wearable fitness devices: feature analysis and system usability scale evaluation. JMIR mHealth uHealth 6(11), e11066 (2018). https://doi.org/10.2196/11066CrossRef

Liyanage, C., Elhag, T., Ballal, T., Li, Q.: Knowledge communication and translation–a knowledge transfer model. J. Knowl. Manag. 13, 118–131 (2009)CrossRef

Masoni, R., et al.: Supporting remote maintenance in Industry 4.0 through augmented reality. Proc. Manuf. 11, 1296–1302 (2017)

Mynatt, E., Schoner, D., Fitzpatrick, G., Hudson, S., Edwards, K., Rodden, T. (Hgs.): Proceedings of the 28th International Conference on Human Factors in Computing Systems - CHI 2010. The 28th International Conference, Atlanta, Georgia, USA, 10–15 April 2010. ACM Press, New York, USA (2010)

Palmarini, R., Erkoyuncu, J.A., Roy, R.: An innovative process to select Augmented Reality (AR) technology for maintenance. Proc. CIRP 59, 23–28 (2017)CrossRef

Paelke, V.: Augmented reality in the smart factory: supporting workers in an Industry 4.0 environment. In: Proceedings of the 2014 IEEE Emerging Technology and Factory Automation (ETFA) (2014)

Peffers, K., Tuunanen, T., Rothenberger, M.A., Chatterjee, S.: A design science research methodology for information systems research. J. Manag. Inf. Syst. 24(3), 45–77 (2007)CrossRef

Quint, F., Loch, F., Bertram, P.: The challenge of introducing AR in industry - results of a participative process involving maintenance engineers. Proc. Manuf. 11, 1319–1323 (2017). https://doi.org/10.1016/j.promfg.2017.07.260CrossRef

Rauschnabel, P., Brem, A., Ro, Y.: Augmented Reality Smart Glasses. Definition, Conceptual Insights, and Managerial Importance (2015)

Schulzrinne, H.: Proceedings of the 15th EAI International Conference on Mobile and Ubiquitous Systems Computing, Networking and Services. ACM, New York, NY (ACM Other Conferences) (2018)

Sutherland, I.E.: A head-mounted three dimensional display. In: Association for Computing Machinery (Chair), Fall Joint Computer Conference, Part I, San Francisco, California (1968)

Syberfeldt, A., Danielsson, O., Holm, M., Wang, L.: Dynamic operator instructions based on augmented reality and rule-based expert systems. Proc. CIRP 41, 346–351 (2016)CrossRef

Syberfeldt, A., Danielsson, O., Gustavsson, P.: Augmented reality smart glasses in the smart factory. In: Product Evaluation Guidelines and Review of Available Products, pp. 9118–9130 (2017). https://doi.org/10.1109/ACCESS.2017.2703952

Wang, J., Feng, Y., Zeng, C., Li, S.: An augmented reality based system for remote collaborative maintenance instruction of complex products. In: IEEE (Hg.) 2014 IEEE International Conference on Automation Science and Engineering (CASE), Taipei, 18–22 August 2014, pp. 309–314 (2014)

Webel, S., Bockholt, U., Engelke, T., Gavish, N., Olbrich, M., Preusche, C.: An augmented reality training platform for assembly and maintenance skills. Robot. Auton. Syst. 61(4), 398–403 (2013). https://doi.org/10.1016/j.robot.2012.09.013CrossRef

Zhou, F., Duh, H.B.-L., Billinghurst, M.: Trends in augmented reality tracking, interaction and display: a review of ten years of ISMAR. In: IEEE Computer Society (Hg.) 2008 7th IEEE/ACM International Symposium on Mixed and Augmented Reality. ISMAR, Cambridge, UK, 15–18 September 2008, pp. 193–202 (2008)

Zobel, B., Berkemeier, L., Werning, S., Thomas, O.: Augmented Reality am Arbeitsplatz der Zukunft: Ein Usability-Framework für Smart Glasses, pp. 1617–5468 (2016)

Titel: Integration of Smart Glasses for Knowledge Transfer in Industrial Remote Maintenance: Learnings from Practice
verfasst von: Anuja Hariharan
Monika Risling
Artur Felic
Tobias Ostertag
Verlag: Springer International Publishing
Buch: Extended Reality and Metaverse
Print ISBN: 978-3-031-25389-8

Electronic ISBN: 978-3-031-25390-4

Copyright-Jahr: 2023
DOI: https://doi.org/10.1007/978-3-031-25390-4_26

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"

Premium Partner