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Erschienen in: Information Systems and e-Business Management 3/2008

01.06.2008 | Original Article

Support for real-time decision making in mobile financial applications

verfasst von: Frada Burstein, Julie Cowie, Arkady Zaslavsky, Jocelyn San Pedro

Erschienen in: Information Systems and e-Business Management | Ausgabe 3/2008

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Abstracts

Mobile users making real-time decisions based on current information need confidence that their context has been taken into consideration in producing the system’s recommendations. This chapter reviews current use of mobile technologies for context-aware real-time decision support. Specifically, it describes a framework for assessing the impact of mobility in decision making. The framework uses dynamic context model of data quality to represent uncertainties in the mobile decision-making environment. This framework can be used for developing visual interactive displays for communicating to the user relevant changes in data quality when working in mobile environments. As an illustration, this chapter proposes a real-time decision support procedure for on-the-spot assistance to the mobile consumer when choosing the best payment option to efficiently manage their budget. The proposed procedure is based on multi-attribute decision analysis, scenario reasoning, and a quality of data framework. The feasibility of the approach is demonstrated with a mobile decision-support system prototype implementation.

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Metadaten
Titel
Support for real-time decision making in mobile financial applications
verfasst von
Frada Burstein
Julie Cowie
Arkady Zaslavsky
Jocelyn San Pedro
Publikationsdatum
01.06.2008
Verlag
Springer-Verlag
Erschienen in
Information Systems and e-Business Management / Ausgabe 3/2008
Print ISSN: 1617-9846
Elektronische ISSN: 1617-9854
DOI
https://doi.org/10.1007/s10257-008-0090-4

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