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Erschienen in:
2006 | OriginalPaper | Buchkapitel
The core capabilities framework for achieving high performing back offices
verfasst von : Leslie Willcocks, David Feeny
Erschienen in: Global Sourcing of Business and IT Services
Verlag: Palgrave Macmillan UK
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In 1998, Feeny and Willcocks published the core information technology (IT) capabilities framework that identified four strategic domains (business, technology, third-party sourcing, and governance) and nine capabilities for high performing IT functions.1 This framework was subsequently adopted by many large organizations seeking to deliver highly effective and cost-efficient IT services. This chapter extends the framework beyond IT by applying it to other back offices, including human resources, accounting, finance, and procurement. The resulting framework offers a powerful model for creating high performing back offices in terms of strategic agility, service excellence, and cost-efficiency