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Service Business
Erschienen in: Service Business 3/2020

21.07.2020 | Empirical article

The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations

verfasst von: José Antonio Belso-Martínez, Alicia Mas-Tur, Mariola Sánchez, María José López-Sánchez

Erschienen in: Service Business | Ausgabe 3/2020

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Abstract

This paper aims to study and question the emerging social response network to the COVID-19 health crisis in the Valencian region (Spain). Our approach is twofold: a network approach using social network analysis techniques and a social services approach. We seek to analyze the different roles, strategic positions, ego-density and brokerage of the participating organizations. Furthermore, we examine the critical factors for explaining why the different organizations in the ecosystem cooperate. We find that associations and knowledge agents play the most relevant roles. Conversely, local and non-local governments rarely played brokerage roles to coordinate or inter-connect isolated operations of individual organizations. Finally, our results suggest important guidelines for practitioners that may facilitate the collaboration, coordination, and performance of a response network in the future.
Vorheriger Artikel The effects of culture shock on foreign employees in the service industry
Nächster Artikel Mindful co-creation of transformative service for better well-being

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Fußnoten
1
Valuable research has approached the COVID-19 crisis through the lens of the Ebola crisis using SNA (Georgalakis 2020).
 
2
A dyad is a group composed of two members while a triad is a group composed of three members.
 
3
In Spain the autonomous community (region) is the first political and administrative division. Within the autonomous community, second-tier territorial organizations are provinces. These are large groups of municipalities with a limited scope of administrative competences. City councils are at the bottom of the administrative structure, although they have considerable responsibilities. Due to its historical and cultural background, the Valencia region has created an intermediate territory subdivision (equivalent of a county) made up of smaller groups of municipalities, equivalent of a county.
 
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Metadaten
Titel
The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations
verfasst von
José Antonio Belso-Martínez
Alicia Mas-Tur
Mariola Sánchez
María José López-Sánchez
Publikationsdatum
21.07.2020
Verlag
Springer Berlin Heidelberg
Erschienen in
Service Business / Ausgabe 3/2020
Print ISSN: 1862-8516
Elektronische ISSN: 1862-8508
DOI
https://doi.org/10.1007/s11628-020-00421-w

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