The Curious Success of Knowledge Management

Knowledge management has had a difficult gestation, but now is emerging as an impor- tant element of enterprise strategies. It is enabled by technology tools, but encompasses far more than technology. Key tools in the near future will include expertise location, just-in-time knowledge delivery and the portal. But knowledge management faces a number of challenges, and to the extent that is successfully establishes itself, the label itself is likely to fade away. Ultimately, though, a knowledge approach is necessary for the modern business and particularly in today’s economy.