The Force of Knowledge: A Case Study of KM Implementation in the Department of the Navy

The Department of the Navy is a recognized leader in the implementation of knowledge management. The DON’ s multifaceted change strategy is discussed in terms of twelve elements: creating a shared vision; building the business case; demonstrating leadership commitment; facilitating a common understanding; setting limits; sharing new ideas, words, and behaviors; identifying the strategic approach; developing the infrastructure; measuring and incentivizing; providing tools; promoting learning; and visioning an even greater future. In summary, a model of the change strategy which creates growth of knowledge and sharing is presented as the theoretical force behind this change strategy.