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Universal Access in the Information Society
Erschienen in: Universal Access in the Information Society 2/2020

31.10.2018 | Long Paper

The future of smartwatches: assessing the end-users’ continuous usage using an extended expectation-confirmation model

verfasst von: Debajyoti Pal, Suree Funilkul, Vajirasak Vanijja

Erschienen in: Universal Access in the Information Society | Ausgabe 2/2020

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Abstract

This work aims to examine the underlying factors associated with the continuous usage of smartwatches and propose a relevant theoretical framework. In order to understand and correlate the exact user motivations and expectations before and after using a smartwatch, a dual approach is taken comprising of a detailed literature review with thematic analysis of the data obtained from an ethnographic study involving 42 participants. Nine key determinants of continuous usage of smartwatches are identified, with four of them being introduced for the first time (perceived comfort, self-socio motivation, battery-life concern, and perceived accuracy and functional limitations) in the wearable context. Thereafter, a research model is developed based upon the expectation-confirmation model (ECM) and empirically tested using a partial least square structural equation modeling approach (PLS-SEM) on data obtained from 312 long-term smartwatch users across four Asian countries. Perceived usefulness, hedonic motivation, perceived comfort and self-socio motivation have a positive impact on the continuous usage. However, perceived privacy, battery-life concern, and perceived accuracy and functional limitations have a negative impact on the continuous usage of smartwatches, the last one being the greatest predictor. The effect of hedonic motivation on perceived usefulness is non-significant. The model explains 64.8% of the variance in the final dependable construct, i.e. continuous usage. The insights provided by this work can help the smartwatch stakeholders to mitigate the existing drawbacks and formulate better growth strategies along with the directions for further development with an aim to increase the customers’ continuous usage of smartwatches.
Vorheriger Artikel Context awareness in healthcare: a systematic literature review
Nächster Artikel Applying online competency-based learning and design-based learning to enhance the development of students’ skills in using PowerPoint and Word, self-directed learning readiness, and experience of online learning

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Metadaten
Titel
The future of smartwatches: assessing the end-users’ continuous usage using an extended expectation-confirmation model
verfasst von
Debajyoti Pal
Suree Funilkul
Vajirasak Vanijja
Publikationsdatum
31.10.2018
Verlag
Springer Berlin Heidelberg
Erschienen in
Universal Access in the Information Society / Ausgabe 2/2020
Print ISSN: 1615-5289
Elektronische ISSN: 1615-5297
DOI
https://doi.org/10.1007/s10209-018-0639-z

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