Skip to main content

2011 | OriginalPaper | Buchkapitel

The Impact of Using an ERP System on Organizational Processes and Individual Employees

verfasst von : A. Spano, B. Bellò

Erschienen in: Information Technology and Innovation Trends in Organizations

Verlag: Physica-Verlag HD

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

This article reports the results of a research aimed at investigating the impact of an ERP system on organizational processes and individual employees in a public sector organization (Italian Regional Council). Through a qualitative method (Focus Groups – FG) interesting results have come out: system introduction planning, organizational and technical aspects seem to be relevant issues to be addressed in order to improve ERP system’s effectiveness. Through a structured questionnaire, a larger sample of employees will be involved in the second phase, aimed at testing the constructs which emerged with the FG analysis and the relationships among them.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Umble, E.J., Haft, R.R. and Umble M.M. (2003) Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research, 146, 241–257.CrossRef Umble, E.J., Haft, R.R. and Umble M.M. (2003) Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research, 146, 241–257.CrossRef
2.
Zurück zum Zitat Harris, J. (2006) Managing change in IT improvement initiatives. Government Finance Review, 22 (1), 36–40. Harris, J. (2006) Managing change in IT improvement initiatives. Government Finance Review, 22 (1), 36–40.
3.
Zurück zum Zitat Ward, M.A. (2006) Information systems technologies: a public-private sector comparison. The Journal of Computer Information Systems, 46(3), 50–56. Ward, M.A. (2006) Information systems technologies: a public-private sector comparison. The Journal of Computer Information Systems, 46(3), 50–56.
4.
Zurück zum Zitat Rosaker K.M. and Olson D.L. (2008) An Empirical Assessment of IT Project Selection and Evaluation Methods in State Government. Project Management Journal, 39(1), 49–58.CrossRef Rosaker K.M. and Olson D.L. (2008) An Empirical Assessment of IT Project Selection and Evaluation Methods in State Government. Project Management Journal, 39(1), 49–58.CrossRef
5.
Zurück zum Zitat Raymond, L., Uwizeyemungu, S. and Bergeron, F. (2005) ERP Adoption for E-Government: An Analysis of Motivations. eGovernment Workshop ’05, September 13, Brunel University, West London. Raymond, L., Uwizeyemungu, S. and Bergeron, F. (2005) ERP Adoption for E-Government: An Analysis of Motivations. eGovernment Workshop ’05, September 13, Brunel University, West London.
6.
Zurück zum Zitat Holland, C.R. and Light, B. (1999) A critical success factors model for ERP implementation. Software IEEE, 16(3), 30–36.CrossRef Holland, C.R. and Light, B. (1999) A critical success factors model for ERP implementation. Software IEEE, 16(3), 30–36.CrossRef
7.
Zurück zum Zitat Morton, N.A. and Hu, Q. (2008) Implications of the fit between organizational structure and ERP: A structural contingency theory perspective. International Journal of Information Management, 28(5), 391–402.CrossRef Morton, N.A. and Hu, Q. (2008) Implications of the fit between organizational structure and ERP: A structural contingency theory perspective. International Journal of Information Management, 28(5), 391–402.CrossRef
8.
Zurück zum Zitat Lindley, J.T., Topping, S. and Lindley, L.T. (2008) The hidden financial costs of ERP software. Managerial Finance, 34(2), 78–90.CrossRef Lindley, J.T., Topping, S. and Lindley, L.T. (2008) The hidden financial costs of ERP software. Managerial Finance, 34(2), 78–90.CrossRef
9.
Zurück zum Zitat Austin, R.D., and Nolan, R.L. (1999) How to manage ERP initiatives. Harvard Business School, Working Paper 99–024. Cambridge, MA. Austin, R.D., and Nolan, R.L. (1999) How to manage ERP initiatives. Harvard Business School, Working Paper 99–024. Cambridge, MA.
10.
Zurück zum Zitat Singla, A.R. (2008) Impact of ERP Systems on Small and Mid Sized Public Sector Enterprises. Journal of Theoretical and Applied Information Technology, 4(2), 119–131. Singla, A.R. (2008) Impact of ERP Systems on Small and Mid Sized Public Sector Enterprises. Journal of Theoretical and Applied Information Technology, 4(2), 119–131.
11.
Zurück zum Zitat Steward, D. W. and Shamdasani, P. N. (1990) Focus Groups Theory and Practice, Sage Publications, California, 1990. Steward, D. W. and Shamdasani, P. N. (1990) Focus Groups Theory and Practice, Sage Publications, California, 1990.
12.
Zurück zum Zitat Sedera, D., Gable, G. G. and Chan, T. (2003) Survey Design: Insights from a Public Sector ERP Success Story. Proceedings of the 7th Pacific Asia conference on Information Systems, Adelaide, South Australia, 11 July. Sedera, D., Gable, G. G. and Chan, T. (2003) Survey Design: Insights from a Public Sector ERP Success Story. Proceedings of the 7th Pacific Asia conference on Information Systems, Adelaide, South Australia, 11 July.
13.
Zurück zum Zitat McClelland, (1994) Training Needs Assessment. Data-gathering Methods: Part 3, Focus Groups, Journal of European Industrial Training, 18(3), 29–32. McClelland, (1994) Training Needs Assessment. Data-gathering Methods: Part 3, Focus Groups, Journal of European Industrial Training, 18(3), 29–32.
14.
Zurück zum Zitat Powell, R. A. and Single, H. M. (1996) Focus Groups. International Journal of Health Care, 8(5), 289–303. Powell, R. A. and Single, H. M. (1996) Focus Groups. International Journal of Health Care, 8(5), 289–303.
15.
Zurück zum Zitat Morgan, D.L. (1988) Focus Groups as Qualitative Research. Newbury Park, CA: Sage. Morgan, D.L. (1988) Focus Groups as Qualitative Research. Newbury Park, CA: Sage.
16.
Zurück zum Zitat Merton, R.K., Fiske, E.M. and Kendall, P. (1956) The Focused Interview: A Manual of Problems and Procedures. Glencoe, IL: Free Press. Merton, R.K., Fiske, E.M. and Kendall, P. (1956) The Focused Interview: A Manual of Problems and Procedures. Glencoe, IL: Free Press.
17.
Zurück zum Zitat Tan, C.W. and Pan, S. (2002) ERP success: the search for a comprehensive framework, Eighth Americas Conference on Information System (AMCIS), 924–933. Tan, C.W. and Pan, S. (2002) ERP success: the search for a comprehensive framework, Eighth Americas Conference on Information System (AMCIS), 924–933.
18.
Zurück zum Zitat Van Velsen, L., Huijs, C. and van der Geest, T. (2010) Requirements Elicitation for Personalized ERP Systems: A Case Study. In A. Gunasekaran and T. Shea, Organizational Advancement through Enterprise Information Systems: Emerging Applications and Developments, 46–56. Van Velsen, L., Huijs, C. and van der Geest, T. (2010) Requirements Elicitation for Personalized ERP Systems: A Case Study. In A. Gunasekaran and T. Shea, Organizational Advancement through Enterprise Information Systems: Emerging Applications and Developments, 46–56.
19.
Zurück zum Zitat Tadinen, E. (2005) Human resources management aspects of Enterprise Resource Planning (ERP) Systems Projects, Master’s Thesis in Advanced Financial Information Systems, Swedish School of Economics and Business Administration. Tadinen, E. (2005) Human resources management aspects of Enterprise Resource Planning (ERP) Systems Projects, Master’s Thesis in Advanced Financial Information Systems, Swedish School of Economics and Business Administration.
20.
Zurück zum Zitat Ross, J.W. (1999) Surprising facts about implementing ERP, IT Professional, July/August. Ross, J.W. (1999) Surprising facts about implementing ERP, IT Professional, July/August.
21.
Zurück zum Zitat Muhr, T. (1991) ATLAS.ti A Prototype for the Suport of Text Interpretation, Qualitative Sociology, 14, 349–371. Muhr, T. (1991) ATLAS.ti A Prototype for the Suport of Text Interpretation, Qualitative Sociology, 14, 349–371.
22.
Zurück zum Zitat Glaser, B.G. and Strauss, A.I. (1967) The discovery of Grounded Theory: Strategies for qualitative research, New York, Aldine. Glaser, B.G. and Strauss, A.I. (1967) The discovery of Grounded Theory: Strategies for qualitative research, New York, Aldine.
23.
Zurück zum Zitat Pollok, N. and Cornford, J. (2004) ERP systems and the university as a “unique” organisation, Information Technology & People, 17(1), 31–52.CrossRef Pollok, N. and Cornford, J. (2004) ERP systems and the university as a “unique” organisation, Information Technology & People, 17(1), 31–52.CrossRef
Metadaten
Titel
The Impact of Using an ERP System on Organizational Processes and Individual Employees
verfasst von
A. Spano
B. Bellò
Copyright-Jahr
2011
Verlag
Physica-Verlag HD
DOI
https://doi.org/10.1007/978-3-7908-2632-6_10

Premium Partner