Toward a Theory of Responsiveness in Organizations

As to distinguish the quality of conversations in the different workshop settings, I will employ Scharmer’s process archetype of conversation for the case analysis. Throughout the project and based on the properties of the different conversational modes as outlined in Table 6, I have identified the dominant conversational mode for each session. As sketched out in Chapter 2, Scharmer (2001) suggests to distinguish speech acts along two dimensions: (1) degree of reflection of speech act (reflective/non-reflective) and (2) orientation of speech act (primacy of social whole or parts).