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Erschienen in:
2009 | OriginalPaper | Buchkapitel
Towards an Intelligent User Interface: Strategies of Giving and Receiving Phone Numbers
verfasst von : Tiit Hennoste, Olga Gerassimenko, Riina Kasterpalu, Mare Koit, Andriela Rääbis, Krista Strandson
Erschienen in: Text, Speech and Dialogue
Verlag: Springer Berlin Heidelberg
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Strategies of giving and receiving phone numbers in Estonian institutional calls are considered with the further aim to develop a telephone-based user interface to data bases which enables interaction in natural Estonian language. The analysis is based on the Estonian dialogue corpus. Human operators give long phone numbers in several parts, making pauses after parts. Pitch contour works as a signal of continuation or finishing the process. Clients give feedback during the process (repetition, particles, and pauses). Special strategies are used by clients to finish receiving the number as well as to initiate repairs in the case of communication problems.