The Digital User as New Design Perspective in Business and Information Systems Engineering
verfasst von:
Prof. Dr. Walter Brenner, Prof. Dr. Dimitris Karagiannis, Prof. Dr. Lutz Kolbe, Dipl.-Kffm. Jens Krüger, Prof. Larry Leifer, Dr. Hermann-Josef Lamberti, Prof. Dr. Jan Marco Leimeister, Prof. Dr. Hubert Österle, Charles Petrie, Prof. Dr. Hasso Plattner, Prof. Dr. Gerhard Schwabe, Prof. Dr. Falk Uebernickel, Prof. Dr. Robert Winter, Prof. Dr. Rüdiger Zarnekow
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Abstract
Business and Information Systems Engineering (BISE) is at a turning point. Planning, designing, developing and operating IT used to be a management task of a few elites in public ad-ministrations and corporations. But the continuous digitization of nearly all areas of life changes the IT landscape fundamentally. Success in this new era requires putting the human perspective – the digital user – at the very heart of the new digitized service-led economy.
BISE faces not just a temporary trend but a complex socio-technical phenomenon with far-reaching implications. The challenges are manifold and have major consequences for all stakeholders, both in information systems and management research as well as in practice. Corporate processes have to be re-designed from the ground up, starting with the user’s perspective, thus putting usage experience and utility of the individual center stage.
The digital service economy leads to highly personalized application systems while organizational functions are being fragmented. Entirely new ways of interacting with information systems, in particular beyond desktop IT, are being invented and established. These fundamental challenges require novel approaches with regards to innovation and development methods as well as adequate concepts for enterprise or service system architectures. Gigantic amounts of data are being generated at an accelerating rate by an increasing number of devices – data that need to be managed.
In order to tackle these extraordinary challenges we introduce ‘user, use & utility’ as a new field of BISE that focuses primarily on the digital user, his or her usage behavior and the utility associated with system usage in the digitized service-led economy.
The research objectives encompass the development of theories, methods and tools for systematic requirement elicitation, systems design, and business development for successful Business and Information Systems Engineering in a digitized economy – information systems that digital users enjoy using. This challenge calls for leveraging insights from various scientific disciplines such as Design, Engineering, Computer Science, Psychology and Sociology. BISE can provide an integrated perspective, thereby assuming a pivotal role within the digitized service led economy.
WI – WIRTSCHAFTSINFORMATIK – ist das Kommunikations-, Präsentations- und Diskussionsforum für alle Wirtschaftsinformatiker im deutschsprachigen Raum. Über 30 Herausgeber garantieren das hohe redaktionelle Niveau und den praktischen Nutzen für den Leser.
BISE (Business & Information Systems Engineering) is an international scholarly and double-blind peer-reviewed journal that publishes scientific research on the effective and efficient design and utilization of information systems by individuals, groups, enterprises, and society for the improvement of social welfare.
Texte auf dem Stand der wissenschaftlichen Forschung, für Praktiker verständlich aufbereitet. Diese Idee ist die Basis von „Wirtschaftsinformatik & Management“ kurz WuM. So soll der Wissenstransfer von Universität zu Unternehmen gefördert werden.
The positioning of the field ‘user, use & utility’ as a design perspective is analogue design perspectives such as ‘governance’, ‘security’ (see Op ‘t Land et al. 2009) or ‘information and data’ in BISE.
User, Use & Utility Research The Digital User as New Design Perspective in Business and Information Systems Engineering
verfasst von
Prof. Dr. Walter Brenner Prof. Dr. Dimitris Karagiannis Prof. Dr. Lutz Kolbe Dipl.-Kffm. Jens Krüger Prof. Larry Leifer Dr. Hermann-Josef Lamberti Prof. Dr. Jan Marco Leimeister Prof. Dr. Hubert Österle Charles Petrie Prof. Dr. Hasso Plattner Prof. Dr. Gerhard Schwabe Prof. Dr. Falk Uebernickel Prof. Dr. Robert Winter Prof. Dr. Rüdiger Zarnekow