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2023 | OriginalPaper | Buchkapitel

Value Perceptions on Smart Service Offerings in Manufacturing

verfasst von : Martin Ebel, Marleen Voss, Jens Poeppelbuss, Andreas Greve, André Sobieraj, Frank Schomburg

Erschienen in: Smart Services Summit

Verlag: Springer Nature Switzerland

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Abstract

Digital servitization describes the change of business models towards smart service offerings enabled by digitization. One challenge of digital servitization for manufacturers is to gain a better understanding how smart services generate value-in-use. To examine individual value-in-use concepts regarding smart services, we conducted and analyzed 22 in-depth interviews with the repertory grid technique. Our findings show that the respondents have a fairly uniform understanding of what constitutes an ideal service. Their perception of the service of tomorrow, smart service, and remote service offerings is closer to a future ideal than the service of today. Further we were able to group individual value perceptions into four groups and to discuss differences of an external and internal view on smart service. Interestingly sustainability was not mentioned as a value dimension in our study, which should be investigated further.

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Titel: Value Perceptions on Smart Service Offerings in Manufacturing
verfasst von: Martin Ebel
Marleen Voss
Jens Poeppelbuss
Andreas Greve
André Sobieraj
Frank Schomburg
Verlag: Springer Nature Switzerland
Buch: Smart Services Summit
Print ISBN: 978-3-031-36697-0

Electronic ISBN: 978-3-031-36698-7

Copyright-Jahr: 2023
DOI: https://doi.org/10.1007/978-3-031-36698-7_1

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