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Abstract
In today’s uncertain and unpredictable society, known as the VUCA era, the world is facing at the frequent occurrence of severe disasters caused by huge typhoons and torrential rains due to global warming, the global COVID-19 pandemic, the UK’s withdrawal from the EU, and the trade friction and struggle for supremacy between the US and China, in addition to such large-scale complex global problems, we are surrounded by so-called “wicked problems” that are difficult to solve, for which there may or may not be a single correct answer.
To what extent is science effective in solving these “wicked problems”? What can complement traditional science, which has focused mainly on “nature”, to solve the “wicked problems” facing humanity? This is the question we will consider in this essay.
I believe that we can solve the “wicked problems” by complementing the “science” base with an empathy-based approach from the perspective of “design”.
Our approach starts from the “wicked problems” of people, organisations and societies, clarify the current situation based on empathy, conceive an artificial system to support change it into a desirable future, create a blueprint, implement it in society in cooperation with engineering and administration, and then make the solution sustainable.
This approach is a combination of a general systems development approach and design thinking. In this chapter, we discuss the background to this approach.
First, I will summarise what the concept of “wicked problems” is, then I will clarify the author’s position on “science”, and then I will trace the evolution of systems theory as a complement to it. Finally, the importance of empathy as an “alpha” that should be added to science for solving wicked problems is discussed, after showing how it is linked to “design”.
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