Next, the major findings from the literature review and the case study collection are presented.
2.2.1 Literature Review
The structured literature review relied on expert critical analysis and keywords that considered priority references within the last decade, with a specific focus on the most recent advancements of the last five years. The review aimed at identifying and subsequently finalizing the definitions of “community,” “resilience,” and “community resilience” to be used for the purposes of the S&R project. Additional goals were to identify relevant tools and guidance, and investigate professional-volunteer interactions. After expert screening, a total of 111 sources were considered and analyzed in detail by experts. From these, two thirds (
n = 66) included scientific and technical papers (33%), Horizon 2020 and FP7
2 relevant EU-funded projects (12%), reports and/or frameworks (43%) from nongovernmental organizations (NGOs) and national/international organizations (for example, the United Nations, World Health Organization), and key websites of governmental agencies such as the Directorate-General for European Civil Protection and Humanitarian Aid Operations or the U.S. Federal Emergency Management Agency (12%). The remaining third comprised reviews of legislative acts and regulatory rules as well as standardization issues that were included in 45 relevant international agreements, EU Directives, Regulations, and international standards. Preference in source selection was attributed to sources that compiled relevant findings from prior relevant literature search work. It is this group of sources to which we subsequently mainly refer.
Räsänen et al. (
2020, p. 6) concluded that “resilience looks notably different when linked to different conceptualizations of community.” They proposed the following categorization in an attempt to distinguish the different notions Räsänen et al. (
2020, p. 2):
(1)
“The community of practice and interest” that comprises networks of specialized professional actors whose role is more prominent in the preparedness and response phases of disaster management;
(2)
“The interaction-based community” composed of different networks and social groups whose role is more visible in the response and recovery phases; and
(3)
“The place-based community” that is mainly defined by individuals and social structures within geographical boundaries, whose role may or may not appear in policy documents and is “visible in some of the policy documents” but not always clearly defined or including the same actors and “its role seems to be rather limited” as per Räsänen et al. (
2020, p. 5, 6) at least at the countries studied in the aforementioned citation (that is, Finland, Norway, and Iceland).
Often, reports from international organizations and civil protection websites, for example, UNDP (
2014), UNDRR (
2017a,
2019), FAO (
2017), and the Directorate-General for European Civil Protection and Humanitarian Aid Operations (DG-ECHO
2021), refer to communities in the sense of the aforementioned place-based communities, due to their interest in relieving the vulnerable populations that are directly affected by the disaster. As such, they often provide too generic or limited guidance for the development of relevant technologies and their contextual operationalization. Other recent definitions provided by FEMA (
2021), Mulligan et al. (
2016), DRIVER+
3 (
2017), or that can be inferred from NGOs’ websites, such as Habitat for Humanity,
4 GDNR,
5 SARAID,
6 claim that “community” is a multifaceted concept that evolves dynamically with time, in line with Räsänen et al. (
2020). As such, tools and assessments should be adapted to the specific context (IFRC
2016). Therefore, we opted for the community of practice and interest to best apply to the scope of our project. This basically includes first responders (for example, firefighters, emergency medical services, police, coast/border security) and early responders and sustained support elements (for instance, critical infrastructures and infrastructure operators, utility companies, registered national and international voluntary organizations active in disaster response and spontaneous volunteers, public authorities, manufacturers of unmanned aerial vehicles (UAVs), robots/vehicle, and support aid).
In terms of resilience, the scientific literature has long debated about the term and two approaches have mostly prevailed:
(1)
The engineering approach that is viewed as the more classical approach emanating from physics models and mainly applicable in earlier works in infrastructure engineering systems (H2020-EU
2016a). The concept mainly relies on the bounce-back ability to a predetermined assumed state of stability for the system.
(2)
The approach that puts more emphasis in assuming that a new state of equilibrium may exist and that a system may shift by adaptation, transformation, and learning to this new state of equilibrium, which is more in line with the notion of ecological resilience (Walker and Salt
2006).
The landscape of resilience definitions and indicators is very wide. Cutter (
2016) evaluated 27 disaster resilience assessment approaches. These provided different tools, scorecards, or indices for measuring resilience in different contexts, but offered no consensus on which community attributes to include. Resilience was in various cases conceptualized as a process, a property, an ability, or some combination of these. Studies have warned against the general use of the term when it obscures the importance of the individual elements of which it may be composed (Patel et al.
2017). Recent definitions of resilience or community resilience by the US National Academies of Sciences (NAS
2012), UNDRR (
2015,
2017b), DG-ECHO (
2021), Public Safety Canada (
2017), Wahlström (
2015), the World Health Organization (WHO
2017), and the Australian Institute for Disaster Resilience (AIDR
2020) recognize the adaptive, transformative, and learning aspects of resilience, in particular in the context where a strong community component or social aspect is present.
In addition, Mulligan et al. (
2016) identified the lack of systematic development of an operationalized model of community resilience. Recent landmark EU-funded projects and/or proposed frameworks were also considered in terms of how these dealt with the issue of resilience and community resilience. Here as well, the approaches differ or may not be specific enough or easily adaptable to the specific context, for example, due to data interoperability and compatibility issues (NASEM
2019), so as to provide specific guidance. In brief:
(1)
The CoBRA (UNDP
2014) conceptual framework builds on a bottom-up approach on the household level for place-based community resilience building in disasters. It relies on resilience indicators and clearly supports building adaptive capacity through a participatory approach, like we propose. But Community Based Resilience Analysis (CoBRA) neither explicitly defines resilience nor provides guidance for technology development.
(2)
The emBRACE
7framework for community resilience (Kruse et al.
2017) builds from empirical evidence obtained from limited and specific geographical contexts (case studies in five countries). It comprises three interrelated domains that shape resilience within the community: resources and capacities, actions, and learning. These domains are embedded in two layers of extra-community processes and structures. It is too generic to provide specific guidance.
(3)
The European Commission (EC
2018) elaborates on the findings of five landmark EU-funded projects in relation to resilience management of critical infrastructures (CIs): IMPROVER,
8 RESILENS,
9 SMR,
10 RESOLUTE,
11 and DARWIN.
12 Here as well, the different notions of resilience used are emphasized and highlighted. IMPROVER puts emphasis on the preservation of key societal functions and RESILENS addresses organizational resilience with a clear view on the bounce-back (absorb and recover) aspect of resilience. SMR considers urban and city resilience and is mainly concerned with the sustainability and continuity of critical services so as to deliver a timely restoration of these. RESOLUTE and DARWIN approach resilience with a view on holism and system complexity, tackling the characteristics of nonlinearity and the emergence of behaviors that cannot be solely understood by analyzing the individual components. RESILENS, IMRPOVER, and RESOLUTE explicitly target the end users of CI services. These projects, although they provide interesting “resilience” management frameworks, are mainly targeted to CIs and not to the “resilience” of the “community” as defined in our context. Consequently, recommendations and guidelines are tailored accordingly.
(4)
Other recent EU-funded projects with an aim to address societal resilience to disasters are also mentioned in EC (
2019). These include i-REACT
13 and DRIVER+. The i-REACT (H2020-EU
2020) program focuses on multi-risk mapping (preparedness, response, and recovery phases) of cyber technologies rather than resilience. Resilience is not clearly defined. DRIVER+ (DRIVER+
2017; Merkle et al.
2020) created a portfolio of innovative solutions, available through a dashboard, which focus on coordination during the response phase. DRIVER+ also used a combination of top-down and bottom-up approaches by selecting the Community Engagement Theory (CET) as the theoretical framework within which to inform a “community resilience” measurement method (Paton and Buergelt
2012) as well as the Community Resilience Advancing Toolkit (CART) discussed by Pfefferbaum et al. (
2013a,
b,
2015) as a practical toolkit to adapt in order to enhance resilience awareness through participatory methods. CET focuses on the psychological/behavioral perspective with very limited consideration on the technological and operational aspects that are crucial in our scope. The CART approach is based on a survey that encourages public engagement in problem solving and suggests the community obtain resilience awareness of the relevant available tools and methods available for building resilience capacity. Our proposed approach focuses on how to best combine community resilience attributes with key user needs (see PHASE B on Sect.
2.3), while adding value to the aforementioned resilience information awareness in the sense that it considers all aspects (human/behavioral; technological; organizational; legal) and is in line with Stage 3 of the CART approach that emphasizes the need to develop goals and objectives in order to provide tailored and practical recommendations.
(5)
EU-CIRCLE
14(H2020-EU
2016b) is another EU-funded project that addresses resilience in CIs due to climate change effects. It provides a methodological framework with a number of tools and methods for improving the adaptive capacity of CIs against projected climate change.
Our literature search suggests that it may be of more value and greater practical use to be explicit on the elements of resilience that one is focusing on, based on the specific context of the local system (Cutter
2016; Mulligan et al.
2016; Kruse et al.
2017; Räsänen et al.
2020). This approach was undertaken in our case by weighting these terms (that is, adaptation, transformation, and learning) and the respective resilience attributes for the community of our specific interest (that is, first and early responders), as in Sect.
2.1. Moving from the generic to the specific, we attributed community resilience attributes in relation to fundamental resilience capabilities and features of an adaptive system similar to the approach proposed under the Resilience Analysis Grid (Hollnagel
2011), and the adaptive phases of the Resilience Matrix proposed by NAS (
2012) and Linkov et al. (
2013). Fusing terms and definitions from these approaches, we specified four clusters of such adaptive system resilience features:
(1)
Anticipate/Plan-prepare Address the potential—lay the foundation to keep services available and assets functioning during a disruptive event;
(2)
Monitor/Absorb Address the critical—maintain the most critical asset functions and service availability while repelling or isolating the disruption;
(3)
Respond/Recover Address the actual and respond to regular or irregular disruptions by adjusting functioning to existing conditions; restore all asset functions and service availability to their pre-event functionality; and
(4)
Learn/Adapt Address the factual by learning from experiences of both successes and failures by using knowledge from the event to become more resilient.
2.2.2 Case Studies
The Case Study collection comprised 24 specific cases and an additional 8 general overviews collected from the S&R consortium experts. These consortium partners belonged to the so-called community of practice and interest as defined in Sect.
2.2.1. The cases covered a range of natural and human-made hazards and disasters in Europe and internationally, and included earthquakes, floods, forest fires, fires in urban areas, building collapse, gas poisoning, CBRN (chemical, biological, radiological, and nuclear) explosions, terrorist attacks, and railway accidents, among others.
The findings of the cases studies were derived from a set of questions that revolved around the challenges encountered, lessons learned, and best practices demonstrated in community resilience. The analysis of these case studies resulted in five broad themes related to community resilience in disaster management. Additionally, S&R technologies ran through all these themes. The main aspects of these themes, which are interrelated, are highlighted below.
Under the first theme, technologies, challenges, and gaps identified consisted in a lack of access to communication networks with which to transfer data via Wifi, a lack of reliable maps of an area, saturated phone lines that leave only satellite phones as an option, the limited life of walkie-talkie and GPS batteries, and S&R teams using different radio frequencies, as well as the time-consuming nature of writing down radio communicated messages. Information sharing was also considered a challenge, for example, in relation to evacuation plans, or information that enables determining where it is most important to deploy first responders. Other challenges included a lack of technologies to assist in the safety of the dogs during search operations, and the limited capability of drones and sensors that assess and identify the risks and scope of new explosions, as well as detection of chemical release—all achieved in a quick enough manner. Several solutions were suggested by case study participants to overcome some of these challenges. These suggestions included S&R personnel having compatible and harmonized communication technologies, the unification of communication systems, and the unification of location and data management programs. Other solutions included the improvement of detection tools, such as wearable/portable sensors, radiological meters, and rapid chemical detectors. Some of these solutions seemed possible within existing technologies, such as reserving a separate radio communication frequency for the exchanges between S&R teams.
Second, the case study participants pointed to lack of training as a major challenge for both professionals and volunteers. Participants expressed an opinion that there is a limited number of professionals and volunteers who are adequately trained in emergency response—in particular with respect to professional-volunteer joint-training. They also pointed out that diverse actors are able to complement each other’s skills and expertise through networking. Even if untrained, volunteers can support professionals by performing simpler tasks, such as decongesting the space or evacuating people. One way to tackle the training challenge is by participating in simulations and practical workshops with other emergency teams. For most participants, increased collaboration and training with other organizations provides an opportunity for networking and exposure to different equipment, technologies, knowledge, and practices that create opportunities for knowledge transfer.
Interconnected to training arises the third challenge, coordination. Case study participants indicated their difficulty in activating resources and allocating tasks among multiple actors, taking into account their level of expertise, previous training and experience, as well as their equipment. The participants saw previous training, simulation, and exercises as a major advantage, especially if they were joint actions of all actors involved. This allowed for linking theory and practice while creating joint procedures that allow for more effective coordination. Through this interaction, members of different organizations, both professionals and volunteers, became more familiar with each other, and had better awareness of each other’s’ capacity and expertise, resulting in more effective overall response.
Fourth, linked to coordination is the gap in interorganizational feedback and debriefing. The case study participants pointed out that various actors may be involved in the debriefing separately, rather than in collaboration. The absence of interorganizational debriefing meant that there was no opportunity to analyze the performance from different points of view, which could, in turn, contribute to improved performance and coordination.
Fifth, was the volunteer component of community resilience. Although lack of sufficient training and lack of familiarity with procedures among some volunteers had been identified as a challenge, there was consensus about the participation of volunteers in enhancing community resilience through local knowledge. Volunteers usually have a better knowledge of the disaster area. This applies to the environmental characteristics, for example, the details of a search terrain or the topography of areas affected by fires that do not appear on maps, as well as community characteristics in terms of their needs as well as their skills and expertise. They can help with a correct assessment of the effects of a disaster, the scope of required intervention, and the location of resources. They can explain the work of S&R teams to the affected community, and assist S&R teams in gaining the support of the local community and local authorities. Other advantages of working with volunteers are low personnel cost, strong commitment and motivation, and specialist expertise from the volunteers’ main jobs. Some participants also mentioned that having several actors involved, including professionals, volunteers, and members of the community, can make up for a lack of technology or other resources.
Combined, these five themes offer better insight into what S&R professionals and organizations view to be some of the major challenges or gaps in community resilience, as well as some of the possible solutions. These themes also shed light on what technological developments, innovations, and improvements are needed in disaster management.
The overview of the literature search provided the most characteristic sources based on which we concluded on the use of the terms community, resilience, and community resilience. Due to space limits, the interested reader is referred to S&R (
2020b) for the most comprehensive listing of all literature sources, relevant protocols, and templates.