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Operations Management Research
Erschienen in: Operations Management Research 1/2008

01.09.2008

A pull system for delegating knowledge work

verfasst von: Robert F. Marsh, Maureen A. Conard

Erschienen in: Operations Management Research | Ausgabe 1/2008

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Abstract

A pull system using kanban is commonly used in manufacturing settings to efficiently control the flow of goods. Its success in service operations is limited to processes similar to production lines when the output is repetitive. This paper examined how well a pull system for delegating non-repetitive output performed in an experimental setting of knowledge work, similar to what is found in many services. Results indicated that performance, as measured by completion time for cognitive tasks, improved under a pull as opposed to a push system of delegation. The improvement occurred with no change in output quality, stress levels, or satisfaction.
Vorheriger Artikel Optimal requirement allocation among quantity-discount quoting suppliers
Nächster Artikel Optimization of the facility location-allocation problem in a customer-driven supply chain

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Metadaten
Titel
A pull system for delegating knowledge work
verfasst von
Robert F. Marsh
Maureen A. Conard
Publikationsdatum
01.09.2008
Verlag
Springer US
Erschienen in
Operations Management Research / Ausgabe 1/2008
Print ISSN: 1936-9735
Elektronische ISSN: 1936-9743
DOI
https://doi.org/10.1007/s12063-008-0006-y

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