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2018 | OriginalPaper | Buchkapitel

A Systematic Customer Oriented Approach based on Hesitant Fuzzy AHP for Performance Assessments of Service Departments

verfasst von : Ozlem Senvar

Erschienen in: Advances in Fuzzy Logic and Technology 2017

Verlag: Springer International Publishing

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Abstract

Customer orientation is a business strategy in the lean business model that requires management and employees to focus on the changing demands and requirements of the customers.Improved business performance can be enhanced by .customer orientation. In this chapter, a systematic approach based on hesitant fuzzy AHP is proposed to deal with incomplete information due to the ambiguity to solve complex customer oriented multi criteria decision making problem of performance assessments of service departments.

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Titel: A Systematic Customer Oriented Approach based on Hesitant Fuzzy AHP for Performance Assessments of Service Departments
verfasst von: Ozlem Senvar
Verlag: Springer International Publishing
Buch: Advances in Fuzzy Logic and Technology 2017
Print ISBN: 978-3-319-66826-0

Electronic ISBN: 978-3-319-66827-7

Copyright-Jahr: 2018
DOI: https://doi.org/10.1007/978-3-319-66827-7_26

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