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2013 | OriginalPaper | Buchkapitel

A Team-Oriented Investigation of ERP Post-Implementation Integration Projects: How Cross-Functional Collaboration Influences ERP Benefits

verfasst von : Daphne Rich, Jens Dibbern

Erschienen in: Innovation and Future of Enterprise Information Systems

Verlag: Springer Berlin Heidelberg

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Abstract

The benefits companies achieve by implementing an ERP system vary considerably. Many companies need to adapt their ERP integration solution in the post-implementation stage. But after the completion of such a usually very complex integration project, benefits do not emerge by all means. A misfit between the organization and the IS, especially the aspect of cross-functional team collaboration, could explain these divergences. Using an initial theoretical framework, we conducted a single case study to explore the team-oriented perceptions in a post-implementation ERP integration project. To analyze the benefits and the influences in greater depth we disentangled the integration benefits into their particular parts (process, system and information quality). Our findings show that post-implementation ERP integration changes are not always perceived as beneficiary by the involved teams and that cross-functional collaboration has an important influence.

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Vorheriges Kapitel Does Predefined ERP Implementation Methodology Work for Public Companies in Transitioning Country?

Nächstes Kapitel Analysis Pattern for the Transformation of ERP System Landscapes by SaaS

The department responsible for the payment transactions is not affected by the changes.

Exceptions:

Orders without goods receipt: the project team needs to confirm that the ordered service was delivered.
Invoices without order reference: the project team still needs to verify and approve the invoice in this case because no assigned order was verified/accepted before.

This was a concern of the project team stated before the go-live of the new integration solution.

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Titel: A Team-Oriented Investigation of ERP Post-Implementation Integration Projects: How Cross-Functional Collaboration Influences ERP Benefits
verfasst von: Daphne Rich
Jens Dibbern
Verlag: Springer Berlin Heidelberg
Buch: Innovation and Future of Enterprise Information Systems
Print ISBN: 978-3-642-37020-5

Electronic ISBN: 978-3-642-37021-2

Copyright-Jahr: 2013
DOI: https://doi.org/10.1007/978-3-642-37021-2_10

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