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2013 | Buch

ERP Future 2012 Kapitel lesen Erstes Kapitel lesen

Innovation and Future of Enterprise Information Systems

ERP Future 2012 Conference, Salzburg, Austria, November 2012, Revised Papers

herausgegeben von: Felix Piazolo, Michael Felderer

Verlag: Springer Berlin Heidelberg

Buchreihe : Lecture Notes in Information Systems and Organisation

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

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Über dieses Buch

This volume presents the revised and peer reviewed contributions of the "ERP Future 2012" conference held in Salzburg/Austria on November 11th - 12th, 2012​.

The conference is a platform for research in ERP systems and closely related topics like business processes, business intelligence, and enterprise information systems in general. To master the challenges of ERP comprehensively, the ERP Future 2012 Research conference accepted contributions both with a business focus as well as with an IT focus to consider enterprise resource planning from various viewpoints. This combination of business and IT aspects is a unique characteristic of the conference and of this volume that resulted in valuable contributions with high practical impact.

Inhaltsverzeichnis

Frontmatter
ERP Future 2012
Abstract
This is the introduction of the ERP Future 2012 Research Conference proceedings. It provides a short motivation and an overview of the topics covered by the conference.
Felix Piazolo, Michael Felderer

ERP Future

Frontmatter
The Future of ERP: A Critical Outlook
Abstract
This is a short and critical outlook regarding the future of ERP systems given by the keynote speaker of the ERP Future 2012 Research conference.
Helmut Guembel
Lean ERP: How ERP Systems and Lean Management Fit Together
Abstract
Lean Management and ERP systems are seen as contradicting each other. Lean Management goes for low cost automation, simplicity and high visibility of information flow whereas ERP systems might become complex and intransparent. This article outlines a research project that combines pros of both. This is called Lean ERP. First results of a study showed that it really is a niche market while a surprisingly high number of ERP providers already offer Lean support in their software.
Martin Adam, Johannes Keckeis, Peter Kostenzer, Heiner Klepzig
Social Content Management Systems: Challenges and Potential for Organizations
Abstract
At around the time of the new millennium, Enterprise Content Management (ECM), a concept for the enterprise-wide management of information, emerged. However, the trend toward adapting social media technology brings a new situation for ECM, as organizations are challenged to manage diverse “social content” from social media in order to ensure quality and compliance. At the same time new opportunities arise from social content as a powerful asset for creating business value. Recognizing the importance of social content has led to the development of a new generation of information systems, Social Content Management Systems (SCMS). SCMS are ECM systems that focus on the management of social content. SCMS have yet to receive much attention in research, particularly in terms of their potential benefits and the challenges organizations may face in using them. This paper evaluates the importance, potential benefits, and challenges of SCMS for organizations through a survey of 89 professionals from several countries and industries. For the survey we draw on challenges and potential addressed in the existing literature of SCMS and social media use in organizations.
Andrea Herbst, Jan vom Brocke

ERP Planning Requirements

Frontmatter
ERP-Planning Garbage: Realizing and Preventing
Abstract
MRP II is still the planning core of most ERP-software systems and practically usage with well known but often ignored weaknesses. These weaknesses and their reasons are described in detail. Most APS are concentrated only on partial planning aspects with insufficient results. Until now all well known OR methods prove as unsuitable to solve the high complex planning ERP tasks for practical use. Rolling Detail Planning (RDP) is an approach, which changes fundamentally ERP-MRP II philosophy. TPS is an innovative alternative software system based on simulation techniques and fuzzy logic by realizing RDP. It claims to avoid the faults of MRP II based software systems and to get over the weaknesses in calculation, concepts, transparency, and cost of OR based APS.
Karlheinz Haberlandt
Enterprise Resource Planning Requirements Process: The Need for Semantic Verification
Abstract
This paper reviews the relevance of requirements determination in the commercial-off-the-shelf (COTS) enterprise software era. State-of-the-art requirements determination methods must contain, facilities for allowing semantic verification. We will introduce a conceptual modelling approach that fulfills this requirement and that can be used in the process of ERP configuration and requirements determination in general. The fact-based conceptual modelling approach that we will use in this paper is CogNIAM.
Peter Bollen

Human Interaction with ERP Systems

Frontmatter
ERP Clients: Browser-Based or Dedicated: Do We Need Both?—An Evaluation Based on User Perceptions
Abstract
Due to recent technological developments, enabling mobility to users becomes more and more important for ERP manufacturers. With mobile devices employees can use their ERP applications on the road to take advantage of business capabilities. Here, “putting everything into the browser” is a challenge for ERP manufacturers. Additionally, the question arises whether to provide only one client—a browser-based one—or to still provide additionally a dedicated client? To gain first insight for answering this question, we measured the workload of selected ERP users by using NASA’s Task Load Index (TLX) while fulfilling tasks of a limited business scenario within a dedicated client and within a browser-based client. According to our results the workload for the dedicated client is lower whereas usability is rated higher with the browser-based client. Therefore, a browser-based client could be a good enhancement for ERP systems, but dedicated clients are still necessary.
Christian Leyh, Walter Heger
Critical Success Factors of e-Learning Scenarios for ERP End-User Training
Abstract
Based on the updated DeLone and McLean information system success model (ISSM) this study examines the determinants for successful use of e-learning to teach theoretical knowledge and skills concerning an ERP system. A blended learning scenario applied at an undergraduate course at the University of Innsbruck served as the object of investigation. Particular attention was paid to the impact of a reduction in the duration of instructor led lectures on the six dimensions of the ISSM and the effects among each dimension. The results show that information quality and service quality have significant influence on the learners’ satisfaction and success, especially when face-to-face session duration is reduced. With high quality content on the learn management system and good support during e-learning periods however, no significant loss in learning success, perceived by learners as well as measured in test results, could be detected.
Lukas Paa, Nesrin Ates

ERP Implementation and Integration

Frontmatter
Does Predefined ERP Implementation Methodology Work for Public Companies in Transitioning Country?
Abstract
The main objective of this paper is to answer a question “Does predefined ERP implementation methodology work for state owned companies in transitioning countries?” The focus will be on state owned companies from Bosnia and Herzegovina, as it is typical transitioning company. Paper will treat selected issues which could trouble ERP implementation trough predefined ERP implementation methodology for SAP ERP. This paper presents observations/remarks based on experience of authors in SAP ERP implementation projects in public sector in Bosnia and Herzegovina. Author’s goal is to provide useful insight into predefined ERP implementation methodology (in theory) and issues that arise in real life ERP projects. Also, it should provide structural knowledge for all stakeholders involved in the process of ERP implementation in public sector.
Adnan Kraljić, Denis Delismajlović, Tarik Kraljić
A Team-Oriented Investigation of ERP Post-Implementation Integration Projects: How Cross-Functional Collaboration Influences ERP Benefits
Abstract
The benefits companies achieve by implementing an ERP system vary considerably. Many companies need to adapt their ERP integration solution in the post-implementation stage. But after the completion of such a usually very complex integration project, benefits do not emerge by all means. A misfit between the organization and the IS, especially the aspect of cross-functional team collaboration, could explain these divergences. Using an initial theoretical framework, we conducted a single case study to explore the team-oriented perceptions in a post-implementation ERP integration project. To analyze the benefits and the influences in greater depth we disentangled the integration benefits into their particular parts (process, system and information quality). Our findings show that post-implementation ERP integration changes are not always perceived as beneficiary by the involved teams and that cross-functional collaboration has an important influence.
Daphne Rich, Jens Dibbern

ERP Landscape

Frontmatter
Analysis Pattern for the Transformation of ERP System Landscapes by SaaS
Abstract
The best possible fulfilment of demands upon IT landscapes requires the systematic analysis of both the business requirements and the way in which the ERP system and its integrated applications should be transformed. A pattern for the analysis can assist in: identifying and evaluating the current system status; estimating the possible improvements with respect to using SaaS and selecting the most advantageous solution. The proposed analysis pattern is based upon documented user applications of SaaS implementation and enabling it’s integration in the ERP landscape.
Kurt Porkert, Howard Sutton

ERP: Cost-Benefit Analysis

Frontmatter
Automated Testing of ERP GUI: A Cost-Benefit Analysis
Abstract
This paper summarizes the execution and evaluation of an automated graphical user interface test. A state of the art Enterprise Resource System serves as test subject and a vendor-specific capture and replay tool is applied in order to execute the test. The test specification requires the tester to create a big variety of very individual test subprograms which can be combined to fulfill greater purpose. Evaluation is bound to a five stage spiral model, containing quantitative methods, such as a ROI calculation, and qualitative methods, like the ISO 9126-1. Each stage is individually assessed and weighted for the object of creating one combined cost benefit valuation.
Johannes Keckeis, Jan-Peter Eberle, Kurt Promberger, Pascal Erhart
Utilizing Enterprise Resource Planning in Decision-Making Processes
Abstract
This paper reports on findings from a research project investigating Enterprise Resource Planning (ERP) and its utilization on decision-making processes in Australian organizations. The focus of the study is to reveal if and how the vast amount of data, which is generated by ERP systems, could improve decision-making processes on strategic and tactical levels. The findings are based on data consists of information collected in two phases by semi-structured interviews and survey. Findings from two phases of data collection is used to build a System Dynamics model as an exploratory vehicle to verify findings and formulate practical scenarios to help managers utilizing enterprise systems for their more strategic benefits such as decision-making.
Bahram Bahrami, Ernest Jordan

Critical Success Factors

Frontmatter
Flexibility and Improved Resource Utilization Through Cloud Based ERP Systems: Critical Success Factors of SaaS Solutions in SME
Abstract
The following paper investigates the changes of the critical success factors of ERP implementations caused by the technology “cloud computing” and by the product innovation in the area of system configuration as well as of the provided services. The methodology used is a differential analysis of the classical ERP system SAP R/3 and the on demand solution SAP Business ByDesign. The purpose of this paper is to examine whether the entrance barriers for small and medium-sized enterprises to the ERP market indeed decrease because of the business model “cloud” and the innovative configuration. As a result of these changes in technology critical success factors of ERP implementation in SME are deduced. Furthermore, specific criteria of a value benefit analysis are selected in order to support decision makers of small and medium-sized enterprises whether to implement a SaaS system.
Ariane Gerhardter, Wolfgang Ortner
Analysis of the Critical Success Factors for ERP Systems Implementation in U.S. Federal Offices
Abstract
Enterprise Resource Planning (ERP) system implementation is a complex information technology project that integrates organization-wide operations. Prior surveys have reported perceptions about factors which are critical to ERP implementation success. But no prior research has empirically tested the relationship between ERP implementation factors (IFs) as independent variables and project success indicators as dependent variables. In the present study the research questions were: (1) is there a statistically significant relationship between an identified set of implementation factors for ERP projects and the empirically reported success indicators? (2) Do specific individual factors predict the level of success? Paper and online surveys were collected from 92 senior level ERP project participants—CIOs, project managers, executives and consultant/developers with experience on Federal ERP implementation projects. The study provided descriptive survey results for ERP implementation success and perceived effectiveness of implementation factors in the environment of U.S. Federal government ERP projects.
Asmamaw A. Mengistie, Dennis P. Heaton, Maxwell Rainforth

Business Process

Frontmatter
Towards a Framework and Platform for Mobile, Distributed Workflow Enactment Services on a Possible Future of ERP Infrastructure
Abstract
In this paper we represent a workflow management system architecture that realizes a sweet spot between the robustness of a centralized master workflow management enactment service and the flexibility of distributed disconnected workflow management services. The architecture emerged in a concrete scenario with the requirement that traveling business agents can proceed working with their supporting enterprise application even if they are disconnected from the Internet and therefore disconnected from their enterprise IT infrastructure. So far, the solution deals with the data and workflow state facets of the problem and appropriate data and workflow state synchronization are key characteristics of the solution. On the visionary side, the realized architecture can be turned into a general framework for robust distributed workflow-based systems. Such architecture will generalize the central workflow enactment service to become a hub for distributing not only data and workflow state but also the mobile code that makes up the enterprise application. Then, the crucial element of such an architecture will be a sandbox virtual machine for the distributed slaves that interplay in data, workflow, and code synchronization.
Dagmar Auer, Dirk Draheim, Verena Geist, Theodorich Kopetzky, Josef Küng, Christine Natschläger

Quality of ERP Systems

Frontmatter
A Business View on Testing ERP Systems with Value-Based Requirements Coverage
Abstract
Testing has been identified as a critical factor for a successful implementation of ERP systems. However, most testing activities are still value-neutral and do not utilize the information about the system’s achievable business value, which is a particularly promising improvement for testing of business software and ERP systems. In this paper we therefore present an approach for value-based coverage measurement that can be used to align the testing effort to the value associated with requirements and typical usage scenarios. It has been implemented as part of the commercial test tool TOSCA Testsuite by Tricentis and was successfully applied in real-world projects. The results demonstrated its ability to adequately capture the distribution of the business value involved in different functional units. Furthermore, when compared with a value-neutral and a pure requirements-based approach for test case prioritization, it produced a higher benefit curve and an early positive ROI from testing.
Rudolf Ramler, Theodorich Kopetzky, Wolfgang Platz
A Quality Analysis Procedure for Request Data of ERP Systems
Abstract
Request data is a valuable source for the release planning and request management of Enterprise Resource Planning systems. As a prerequisite the request data has to be analyzed to check its quality and to identify correlations. In this paper we propose a quality analysis approach for ERP request data and apply it in an industrial case study.
Michael Felderer, Emir Tanriverdi, Sarah Löw, Ruth Breu

Implementation of Innovative Business Concepts

Frontmatter
How to Consider Supply Uncertainty of Renewable Resources in the Basic Data Structures of ERP-Systems
Abstract
Production planning in companies often assumes that resource flows are constant. This idealized assumption does not reflect the problem of uncertain procurements. Especially renewable resources are underlying natural influences which result in uncertainties of the quality and quantity of the resource as well as an uncertain time of harvest and delivery. In this paper we analyze how procurement uncertainties of renewable resources can be taken into account in the basic data structures of ERP-systems, namely bill of materials (BOM), work schedules and time schedules. Therefore we describe certain variations methods as general possibilities to handle uncertainty. As a result it can be stated that not every type of BOM can consider uncertainties well enough. The work and time schedules cannot represent every kind of variation which is needed. Overall, a combination of both structures is a good possibility to gain a more flexible and thus a more certain planning.
Stefan Friedemann, Matthias Schumann
Towards Total Budgeting and the Interactive Budget Warehouse
Abstract
This paper aims at establishing a strictly information system science viewpoint onto management accounting and budgetary processes. This viewpoint is presented in terms of a strictly subject-oriented, time variant data model—the so-called interactive budget warehouse. The target is to overcome the ERP/ad-hoc planning divide that challenges budgetary planning as well as budgetary control in many of today’s enterprises. With respect to technology we see the need to establish budgetary IT systems that potentially enable a total budget control across all levels down to the smallest cost units we deal with in daily operations. However, total budget control is not the target. We try to characterize a possible sweet spot between the obvious micro management of total budget control and today’s budgeting practices, which we tentatively call total budgeting. Total budgeting is the organizational concept corresponding to a reasonable usage of the interactive budget warehouse. Total budgeting is about commitment to the power of financial flows, pervasive profit and cost awareness, overcoming the budget responsibility-accountability divide, and a tight integration of budgetary control with the overall management system of the enterprise.
Dirk Draheim

Selection and Customization

Frontmatter
Customization of On-Demand ERP Software Using SAP Business ByDesign as an Example
Abstract
This paper examines customization features of on-demand ERP systems. Special attention is given to SAP Business ByDesign, as an example of an on-demand ERP system. Customization requirements in general and options available for this system are discussed. Business ByDesign supports four major approaches to customization, namely parameterization, adaptation and personalization, functional extensions and enterprise application integration. The tools supporting these approaches are outlined. Our discussion shows that customizing features for on-demand ERP are more limited than the features available for on-premise systems, but on the other hand, innovative approaches not available for conventional systems are provided.
Karl Kurbel, Dawid Nowak
Backmatter
Metadaten
Titel
Innovation and Future of Enterprise Information Systems
herausgegeben von
Felix Piazolo
Michael Felderer
Copyright-Jahr
2013
Verlag
Springer Berlin Heidelberg
Electronic ISBN
978-3-642-37021-2
Print ISBN
978-3-642-37020-5
DOI
https://doi.org/10.1007/978-3-642-37021-2

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