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2017 | OriginalPaper | Buchkapitel

11. Ambidextrous IT Governance in the Public Sector: A Revelatory Case Study of the Swedish Tax Authorities

verfasst von : Johan Magnusson, Jacob Torell, Lidija Polutnik, Urban Ask

Erschienen in: Information Technology Governance in Public Organizations

Verlag: Springer International Publishing

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Abstract

Contemporary organizations are increasingly turning their attention towards utilizing information technology not solely for achieving efficiency gains but also for attaining innovation. The literature suggests that the trade-off between efficiency and innovation may be avoided through adopting what is referred to as organizational ambidexterity. Using a revelatory case study of the Swedish tax authorities informed by organizational ambidexterity, we develop an understanding of how the strive for ambidexterity is effectuated through IT Governance. Our research shows that despite the best intentions of the organization in stipulating ambidextrous IT Governance, the implementation of said governance invariantly becomes laden with trade-offs. In addition to providing insights about the relatively novel phenomenon of Ambidextrous IT Governance, the study contributes to the literature on organizational ambidexterity with an empirical investigation into the difficulties associated with achieving ambidexterity within the public sector.

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Vorheriges Kapitel IT Organizational Structure Relationship with IT Governance Performance: Case of a Public Organization

Nächstes Kapitel Conflicting Institutional Logics in Healthcare Organisations: Implications for IT Governance

We use the notion of “Project” for entities in both portfolios, despite the original terminology used in Sweden makes a distinction between Projects and Maintenance Objects.

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Titel: Ambidextrous IT Governance in the Public Sector: A Revelatory Case Study of the Swedish Tax Authorities
verfasst von: Johan Magnusson
Jacob Torell
Lidija Polutnik
Urban Ask
Verlag: Springer International Publishing
Buch: Information Technology Governance in Public Organizations
Print ISBN: 978-3-319-58977-0

Electronic ISBN: 978-3-319-58978-7

Copyright-Jahr: 2017
DOI: https://doi.org/10.1007/978-3-319-58978-7_11

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