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Erschienen in:
Introduction of Service Systems Implementation Kapitel lesen Erstes Kapitel lesen

2011 | OriginalPaper | Buchkapitel

A Framework for the Design of Service Systems

verfasst von : Yao-Hua Tan, Wout Hofman, Jaap Gordijn, Joris Hulstijn

Erschienen in: Service Systems Implementation

Verlag: Springer US

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Abstract

We propose a framework for the design and implementation of service systems, especially to design controls for long-term sustainable value co-creation. The framework is based on the software support tool e3-control. To illustrate the framework we use a large-scale case study, the Beer Living Lab, for simplification of customs procedures in international trade. The BeerLL shows how value co-creation can be achieved by reduction of administrative burden in international beer export due to electronic customs. Participants in the BeerLL are Heineken, IBM and Dutch Tax & Customs.

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Vorheriges Kapitel Intelligent Document Gateway: A Service System Case Study and Analysis
Nächstes Kapitel Surviving Nuclear Winter Towards a Service-Led Business
Fußnoten
1
For further info on the tool see www.​e3value.​com, where also free demo versions of the tool can be downloaded.
 
2
The ITAIDE project is funded by the 6th Framework IST Programme of the European Commission, for further information see www.​itaide.​org.
 
3
Heineken ships on average 40,000 (!) containers to the US, so the potential benefits of simplification of customs procedures are very significant for Heineken.
 
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Metadaten
Titel
A Framework for the Design of Service Systems
verfasst von
Yao-Hua Tan
Wout Hofman
Jaap Gordijn
Joris Hulstijn
Copyright-Jahr
2011
Verlag
Springer US
Buch
Service Systems Implementation

Print ISBN: 978-1-4419-7903-2

Electronic ISBN: 978-1-4419-7904-9

Copyright-Jahr: 2011

DOI
https://doi.org/10.1007/978-1-4419-7904-9_4

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