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2011 | OriginalPaper | Buchkapitel

Theory of Constraints for Services: Past, Present, and Future

verfasst von : John A. Ricketts

Erschienen in: Service Systems Implementation

Verlag: Springer US

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Abstract

Theory of constraints (TOC) is a thinking process and a set of management applications based on principles that run counter to conventional wisdom. TOC is best known in the manufacturing and distribution sectors where it originated. Awareness is growing in some service sectors, such as Health Care. And it’s been adopted in some high-tech industries, such as Computer Software. Until recently, however, TOC was barely known in the Professional, Scientific, and Technical Services (PSTS) sector. Professional services include law, accounting, and consulting. Scientific services include research and development. And Technical services include development, operation, and support of various technologies. The main reason TOC took longer to reach PSTS is it’s much harder to apply TOC principles when services are highly customized. Nevertheless, with the management applications described in this chapter, TOC has been successfully adapted for PSTS. Those applications cover management of resources, projects, processes, and finances.

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Nächstes Kapitel An Assessment Tool for Establishing Infrastructure as a Service Capability Maturity

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Titel: Theory of Constraints for Services: Past, Present, and Future
verfasst von: John A. Ricketts
Verlag: Springer US
Buch: Service Systems Implementation
Print ISBN: 978-1-4419-7903-2

Electronic ISBN: 978-1-4419-7904-9

Copyright-Jahr: 2011
DOI: https://doi.org/10.1007/978-1-4419-7904-9_7

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