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Service Business
Erschienen in: Service Business 3/2009

01.09.2009 | Original Paper

Cost of small business banking: a New Zealand study

verfasst von: Stuart Locke, Zachariah Boulanaour

Erschienen in: Service Business | Ausgabe 3/2009

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Abstract

The research reported in this article develops a model for assessing the cost of banking services faced by small businesses. The lack of price competition in the provision of small business banking services combined with limited transparency concerning actual fee levels prevents small businesses from readily estimating likely fee levels. Prior research and government reports note the difficulties faced by small business in relation to banking services and this research contributes to an understanding of the potential dead weight losses incurred resulting from poor signalling and information asymmetry and potentially a deficient public policy framework.
Nächster Artikel Multi-item models for evaluating managerial and organizational resources in service firms

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Fußnoten
1
Annual survey produced by the Management Research Centre www.​mngt.​waikato.​ac.​nz/​mrc.
 
2
ASB Bank: (www.​asb.​co.​nz) Best financial services site, 2007 NetGuide Awards, retrieved from http://​www.​netguide.​co.​nz/​Home/​MagazineEvents/​WebAwards/​tabid/​64/​Default.​aspx July 21, 2007. National Bank, winner Vero “Excellence in Business Support” Awards 2006, retrieved from http://​www.​vero.​co.​nz/​dirvz/​vero/​vero.​nsf/​Content/​News028, July 21, 2007.
 
3
Scenario is an Excel routine available under tools.
 
4
Goal seek, another Excel routine encourages exploration of optimal transaction mixes to achieve desired fee levels. This may have a potentially useful application for a business wishing to explore options for undertaking transactions.
 
Literatur
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Metadaten
Titel
Cost of small business banking: a New Zealand study
verfasst von
Stuart Locke
Zachariah Boulanaour
Publikationsdatum
01.09.2009
Verlag
Springer-Verlag
Erschienen in
Service Business / Ausgabe 3/2009
Print ISSN: 1862-8516
Elektronische ISSN: 1862-8508
DOI
https://doi.org/10.1007/s11628-008-0057-z

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