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Erschienen in:
Introduction: Riding the Waves of Outsourcing Change in the Era of Digital Transformation Kapitel lesen Erstes Kapitel lesen

2020 | OriginalPaper | Buchkapitel

Cultural Intelligence of Offshore IT Suppliers

verfasst von : Ning Su

Erschienen in: Information Systems Outsourcing

Verlag: Springer International Publishing

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Abstract

Today’s IT service suppliers increasingly need to acquire “cultural intelligence”, or the ability to operate in a culturally-diverse environment. Based on an interview-based, qualitative case study of one of the largest IT service suppliers in China, this study explores how the offshore IT service supplier develops cultural intelligence through interaction with a portfolio of clients with diverse cultural backgrounds. Drawing on the dynamic constructivist view of culture, the study adapts the concept of cultural frame to define a set of shared interpretive schemes and practices that enable the supplier to make sense of and respond to clients from different cultures. During repeated client-supplier interaction, supplier employees’ cultural frames are continuously enacted, aligned and realigned, and eventually institutionalized into a set of cultural structures and artifacts. This emergence and embedding process is both facilitated by, and in turn enhances, the supplier’s firm-level cultural intelligence.

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Vorheriges Kapitel Knowledge Transfer in Software Maintenance Outsourcing: The Key Roles of Software Knowledge and Guided Learning Tasks
Nächstes Kapitel Competing Institutional Logics in Impact Sourcing
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Metadaten
Titel
Cultural Intelligence of Offshore IT Suppliers
verfasst von
Ning Su
Copyright-Jahr
2020
Buch
Information Systems Outsourcing

Print ISBN: 978-3-030-45818-8

Electronic ISBN: 978-3-030-45819-5

Copyright-Jahr: 2020

DOI
https://doi.org/10.1007/978-3-030-45819-5_8

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