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A Responsibility Framework for Computing Optimal Process Alignments Kapitel lesen Erstes Kapitel lesen

2024 | OriginalPaper | Buchkapitel

Design Principles for Using Business Process Management Systems

verfasst von : Sebastian Dunzer, Willi Tang, Nico Höchstädter, Sandra Zilker, Martin Matzner

Erschienen in: Business Process Management Workshops

Verlag: Springer Nature Switzerland

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Abstract

Organizations aim to achieve operational excellence to reduce costs and improve the quality of their business processes. Business process management (BPM) enables continuous improvement of business processes. Business process management systems (BPMS) serve as an entry point to BPM activities and afford firms to manage, execute, and automate business processes. This study follows an action design research approach to design a BPMS in use together with a medium-sized German fashion company. We concurrently evaluated the artifact-in-use by tracking performance indicators that are aligned with the company’s objective. As a result of our formalization of learning, we propose seven design principles for using BPMSs to achieve continuous improvement of business processes. These design principles comprise user management, process modeling, automation, logging, monitoring, integration, and case handling.

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Vorheriges Kapitel Integrating Social Media and Business Process Management: Exploring the Role of AI Agents and the Benefits for Agility
Nächstes Kapitel Towards a Measurement Instrument for Assessing Capabilities When Innovating Less-Structured Business Processes
Fußnoten
1
Due to reasons of confidentiality, we can neither disclose the company’s name, specific Jira configurations nor additional source code.
 
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Metadaten
Titel
Design Principles for Using Business Process Management Systems
verfasst von
Sebastian Dunzer
Willi Tang
Nico Höchstädter
Sandra Zilker
Martin Matzner
Copyright-Jahr
2024
Buch
Business Process Management Workshops

Print ISBN: 978-3-031-50973-5

Electronic ISBN: 978-3-031-50974-2

Copyright-Jahr: 2024

DOI
https://doi.org/10.1007/978-3-031-50974-2_17

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