Designing Digital Services to Connect Deaf People to Public Health Care System

In recent years, digital health innovations have proliferated rapidly. Therefore, we must establish innovation processes that address the specificities faced by groups that represent the population’s diversity within a health context that employs technological tools that promote equity. Remembering than on a telemedicine platform the protocols used for a hearing user should not be the same for a Deaf user. To achieve the paper’s goal, we used an ethno-graphic action research method, with the participation of two Deaf researchers who documented their experiences and observed how healthcare is currently provided at the Institute of Hebiatrics. In development, a brief summary of the context of Service Design with TechQuity was presented. The method is based on Ethnography, being a type of scientific research that aims to know the culture of a specific group or environment, based on participant observation and may include other qualitative and quantitative methods. The analysis of the collected data was carried out through the meetings with the objective of tracing the context of the reality that Deaf users encounter during their health journey. It is concluded that it is important to place the Deaf user at the center of the solution design process, as he has his own ruler to measure con-strained feelings in relation to the lack of accessibility and autonomy in accessing health care, which is why inclusive designers identified the problems reported by Deaf researchers when designing a proposed solution.