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2021 | OriginalPaper | Buchkapitel

Designing for a Convenient In-Car Passenger Experience: A Repertory Grid Study

verfasst von : Melanie Berger, Bastian Pfleging, Regina Bernhaupt

Erschienen in: Human-Computer Interaction – INTERACT 2021

Verlag: Springer International Publishing

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Abstract

The driving experience has become one of the central decision factors when buying a car. In current manually driven cars, this experience is to a large extent influenced by driver-based infotainment functionalities. With the advent of rear-seat infotainment systems, manufacturers started to not only look at the driver’s perspective but also focus on passenger experiences. But passenger experiences can go beyond traditional aspects of user experience as they also include aspects of coziness and comfort in the context of riding, which we describe as passenger convenience. While insights about the design space and passenger’s needs are central when designing for an advanced level of passenger convenience, the body of knowledge in this area is limited. Therefore, we present the results from a repertory grid study (n = 32) where we investigated what makes a passenger ride in a manually driven car convenient. Based on three predefined and three participant-selected riding situations we accounted for common patterns and individual differences. The results confirm the importance of well-being, physical comfort, and safety. The interviews unveil that passengers strive for access to in-vehicle systems, the possibility to act as a co-driver, and the support for the integration of external technology, connectivity, and personalization. Based on our findings, we extracted a set of design recommendations to consider when designing automotive systems with passenger convenience and experience in mind.

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Titel: Designing for a Convenient In-Car Passenger Experience: A Repertory Grid Study
verfasst von: Melanie Berger
Bastian Pfleging
Regina Bernhaupt
Verlag: Springer International Publishing
Buch: Human-Computer Interaction – INTERACT 2021
Print ISBN: 978-3-030-85615-1

Electronic ISBN: 978-3-030-85616-8

Copyright-Jahr: 2021
DOI: https://doi.org/10.1007/978-3-030-85616-8_9

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