1. Enabling Enterprise Performance Excellence Through Strategic Business Process Architecture Modeling Techniques

We start this book with a description of an Enterprise Performance Excellence (EPE) methodology that links the Lean Six Sigma methodology discussed in Chap.​ 2 with other systems engineering methodologies that can help to optimize the entire enterprise’s processes. EPE helps to understand the organization from a cross-functional enterprise view so that the Lean Six Sigma program can be aligned with the strategic and operational plans as well as focused on key bottleneck processes within the healthcare organization. This methodology starts with understanding the value chains of the organization and functionally decomposing the business functions that provide services to the customers or patients. Following is a description of the EPE methodology.