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Information Systems and e-Business Management

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01.01.2009 | Original Article

Environmental and organizational drivers influencing the adoption of VoIP

verfasst von: Stefano Basaglia, Leonardo Caporarello, Massimo Magni, Ferdinando Pennarola

Erschienen in: Information Systems and e-Business Management | Ausgabe 1/2009

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Abstract

Previous research recognized the importance of studying the organizational adoption of a new communication technology because of its potential benefits on the organizational and individual outcome. However, extant studies took into account just a single theoretical perspective lacking a more comprehensive overview of the factors, which may influence the intention to adopt a new communication technology. Since the growing interest of voice over IP (VoIP) we developed our theoretical framework and tested our hypotheses considering this emerging communication technology. Thus, the present research considers simultaneously the institutional, management fashion, and efficient-choice perspectives for understanding the drivers of VoIP adoption process. A theoretical model is developed and tested through structural equation modelling on 620 Italian firms. We hypothesize that both external and internal factors affect the intention to adopt VoIP. Results underscore both the importance of coercive and fashion setters’ pressure (i.e. external factors), and the pivotal role of perceived internal benefits (i.e. internal factors) in shaping intention to adopt.

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The stratification is based upon: industry (social and public services, retailing, finance, manufacturing, defense and government, healtcare, services, utilities), size, and geographical location.

We used the software PLS Graph 03.00 Build.

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Titel: Environmental and organizational drivers influencing the adoption of VoIP
verfasst von: Stefano Basaglia
Leonardo Caporarello
Massimo Magni
Ferdinando Pennarola
Publikationsdatum: 01.01.2009
Verlag: Springer-Verlag
Erschienen in: Information Systems and e-Business Management / Ausgabe 1/2009
Print ISSN: 1617-9846
Elektronische ISSN: 1617-9854
DOI: https://doi.org/10.1007/s10257-008-0077-1

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